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www.zoomcar.com
2.3
Updated: Nov 7, 2025
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Zoomcar reviews & complaints page 115

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R
Raj Lite
from Powai, Maharashtra
Nov 9, 2020
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I took a zoom car on 28 th September and dropped of the vehicle back on 29th September the refund which was to be issued to me was 8499/- which zoomcar employee said me it will be refunded within 30 days
Now I am calling them after 1.5 month no one is responding
My co number [protected]
My name divyansh
+1 photos
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    A
    ansun.sunil
    Nov 9, 2020
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    Hi,
    I'm unable to contact zoom car and my refund is stuck since 3 month's.
    They have designed customer support in such a way that only accident can be reported.
    I have been dropped several emails and didn't get any response.

    Request you help in this case please

    Booking id JPS6N1U5A
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      V
      VamsiKN
      from Powai, Maharashtra
      Nov 8, 2020
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      My refund of last two bookings with Zoomcar are pending from months. Totalling Rs. 3000.
      +1 photos
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        A
        Asad Hamdare
        Nov 8, 2020
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        When you book a car with fuel, they get you the car with just 1 point of fuel and tell you that your fuel expenses would be refunded later. I returned the car with almost a full tank and here I am still waiting for my refund to be processed. Booked a swift in Navi Mumbai on 26 September
        Zoomcar customer support has been notified about the posted complaint.
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          N
          nikitha bs
          Nov 7, 2020
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          Address: 10755, Vijaynagar 4th Stage, 2nd Phase

          I had booked a car (Hexa) for November 2nd, which was cancelled by the zoom car company saying the cars were not available. Still the refund has not yet been initiated.
          Zoomcar customer support has been notified about the posted complaint.
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            J
            [email protected]
            Nov 7, 2020
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            Address: Bangalore
            Website: www.zoomcar.com/bangalore

            Zoomcar I'd no JPS6NEND3 (booking date - 29th September 2020)
            Automatically canceled after payment ( Rs 5900) from company side. They claimed refund in 30days but till now no refund. Its fraud company pls do neccessary actions against company.Due to pandemic already lost of problems but this can't be tolerated.
            +2 photos
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            Nov 07, 2020
            Updated by [email protected]             Zoomcar I'd- JPS6NEND3
            Refund amount Rs 5900
            Refunds time - within 30days
            Status - Not refund

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              P
              Pradeepnayak19
              from Mumbai, Maharashtra
              Nov 7, 2020
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              It has been 8 month and I have not received my refund, everytime the issue is closed as resolved.

              BOOKING ID # JPS6NOE3U
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                K
                Kalhan Tickoo
                Nov 7, 2020
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                I bought supermiler elite on nov 1 for 999 but didn't receive ant credits and free home delivery i tried to call them but their number is never reachable and i sent them mail i've been sending them mails for 7 days now but they are not responding. Its literally getting out of control and i cant keep calm now. I just want to straight away travel to bangalore and tell them what they deserve. I'm so much in anger right now.
                +3 photos
                Zoomcar customer support has been notified about the posted complaint.
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                I too faced this issue. I was charged twice but not received the elite membership. I reported this in mail but no reply from zoom car.

                Supermiler elite rewards not received - Comment #3978713 - Image #0
                Supermiler elite rewards not received - Comment #3978713 - Image #1
                Supermiler elite rewards not received - Comment #3978713 - Image #2
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                  C
                  Chiraaag7
                  Nov 7, 2020
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                  I've been charged with an inconvenience fee of ₹1000/- and I have no idea on what grounds they have been charged. The reason is not specified.
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                    B
                    bhattacharyasiddharth35
                    Nov 7, 2020
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                    Address: Bangalore
                    Website: www.zoomcar.com

                    Its been more than 48 days zoom car has not refunded the money after cancelation due to their own car issue, Given several mails and call back requests they have stopped responding for any refunds. @ZoomCarIndia its been on the news.
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                      L
                      Loknadh
                      Nov 6, 2020
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                      Refund not initiated
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                        N
                        Nikhil Deopujari
                        from Mumbai, Maharashtra
                        Nov 6, 2020
                        Resolved
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                        Resolved

                        Booking JPS6NTYIF
                        It was canceled by ZOomcar by saying verification failed. Refund yet to be credited almost 15 days over.
                        First we have blacklisted in verification just because my bro-in-law Licenses belong to Chandrapur district.According to officials and recordsits its 100% valid and assigned by governments itself.
                        SO u challenging Government???
                        If we paid in 5 minutes and how it taking 30 days for refund??
                        In this digital world is this valid policy reason???
                        What the hell is the policy???

                        Zoomcar #Zoomcar
                        Jul 21, 2023
                        Complaint marked as Resolved 
                        Got refund on 1st January 2021 almost after 2 months.. pathetic
                        Zoomcar customer support has been notified about the posted complaint.
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                        How much time did it take for refunding the amount?
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                          S
                          [email protected]
                          Nov 6, 2020
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                          Address: A 103, Vasupujya flats , Iskon, Ahmedabad, 380015, Near VLCC Iskon

                          This is for the 4th time I am writing on this website regarding no refund.
                          I have cancelled my booking in April 09th, 2020. But till date no refund is provided. Put the query to customer care and FB also but all the time these people are saying will do in 48 hrs or 2 weeks. It is more than 6 months now but no response also. Customer care is useless as they are very difficult to reach.

                          This is for the last time I am writing to the organization and next time I will connect PMO for this kind o[censored]seless organization.

                          My Cancelled Booking ID is : JPS6NJW9F
                          Zoomcar customer support has been notified about the posted complaint.
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                            G
                            goutamlevin
                            Nov 6, 2020
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                            Guys.. please be careful. This is a pure fraud company. They take booking and do not give car or refund. and the call center also.. you cannot talk to any one. because they want you to just pay money. and they do not want to be bothered
                            Zoomcar customer support has been notified about the posted complaint.
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                              S
                              sambit chaudhury
                              Nov 6, 2020
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                              I have not received my refund of Rs.14, 155 for my Booking Cancelled id : JPS6NAU1T is pending from 2 months now. It was supposed to be paid within 30 working days.. moreover there is no customer care or support or any sort of response od
                              Zoomcar customer support has been notified about the posted complaint.
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                                V
                                VENKAT RAJANA
                                Nov 5, 2020
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                                Team, in the month of august I booked two trips with Zoom car.

                                one trip was cancelled by myself and one trip I completed.

                                I did not received the refund amount for both trips.

                                completed trip ID- JPS6NDCKI -- Amount --1000/-

                                Cancelled trip ID- JPS6N0ABE-- Amount--3259/-

                                I tried to contact via customer care number and mail but no response from Zoom car team
                                +2 photos
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                                  F
                                  f5f4f5f4f5
                                  Nov 5, 2020
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                                  Address: PUNE

                                  Its been now more than a month and 3 days still i have not recieved the refund .
                                  ot is stated in the policy tht refunds will be made in 30 days bt still i have not recieved the refund amount .
                                  my booking id * JPS6NVZ4Q
                                  MY invoice number - INFQ[protected]
                                  PLZZZ RETURN THE REFUND AMOUNT
                                  Zoomcar customer support has been notified about the posted complaint.
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                                    S
                                    Sarvesh 4444
                                    Nov 5, 2020
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                                    Address: 7th Floor, Tower-B, Diamond District, 150, HAL Old Airport Rd, Kodihalli, Bengaluru, Karnataka 560008

                                    I have not received my refund amount even after 30 days of booking. I have tried contacting the customer care but seems like they have completely blocked my number and have no reference to my booking. Please resolve this at the earliest.
                                    Booking id- JPS6NDTF5
                                    +1 photos
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                                      V
                                      Vasugi Saran
                                      Nov 4, 2020
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                                      Address: 607, DDA Tower-2, Janakpuri District Center,. New Delhi-110058

                                      I pay the amount 4588rs for booking car on (30.10.2020) but the payment has been failed at the time cash has deducted.They mailed payment has successfull but the car has not booked.I already complaint about this but no response.So please to retain the amount from zoom car as soon as possible. Thank you
                                      Zoomcar customer support has been notified about the posted complaint.
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                                        H
                                        hus_jazzy
                                        Nov 4, 2020
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                                        Website: www.zoomcar.com

                                        Hi,
                                        I had booked zoom car from 2nd Oct - 4th Oct 2020 and had cancelled it well before the date and was suppose to get full refund within 30 days. however i havent received it yet and it more then 45 days now. The call centre number doesnt connect saying you dont have booking and emails sent via app and website are never answered back. i am now stuck to get back my money. kindly help me with issue. below is the detail of trip

                                        Booking ID JPS6ND4AT
                                        Refund amount 7806
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