Zoomcar Complaints & Reviews

I have booked a car for june 3, 2020. After my ride was over they told that my refund will be deposited in a week.
After a week i called them and they told because of covid-19 issue i'll take an another week. Then after a week i called them and they told it will be initiated by next week. It has been almost a month (27 days) from the booked date. Booking id:jps6ny3qx

Hello..!
I'm pushpendra sharma from indore, i had book a car on 21/05/2020, with amount of rs.20080/-. That, i have cancelled the booking because the lockdown e-paas has not been issued for me due to covid-19, now it has been one and half month complete of the cancellation of my booking but the refund of amounting to rs.20080/- (Twenty thousand eighty) still not received nor any response received by the zoom car.
I am requesting you to take action against the company.
Thank you.

Hi,

I have made bookings & cancelled on 31 May 2020, Still no refund recevied on cancelled booking.

1) BOOKING ID # JPS6NY1XJ - 7936 Rs/-

Regards,
Hanumantharao.

I had cancelled my booking on 16th May 2020 and despite multiple calls to their customer care zoomcar has not refunded my booking amount that was paid through card. Its more thn 1.5 months and their policy states refund within 5-7 working days. During lockdown not a single day zoomcar has stopped fresh bookings then why delay in refunds. They are sitting on customer’s money. Request please look into this

I had completed my last trip on 2nd june 2020. I paid inclusive of deposit amount Rs 3000. But still I haven't received any refunds from them. I have booked my complaint more than thrice a times, but no reply!.. They said me that zoomcar is settling the respective refunds after 9th june one by one. Todays date is 29th june, I haven't received any information from them. Take any action against this problem and releave from it.

Booking id - jps6ny3zc
I had made a booking with zoom car on 30th may. And the same i had cancelled on 1st june 2020.
Zoom car application shows me refund amount pending is rs - 2683/- but after 29 days we have not received a single penny from zoom car.
They don't have any customer support. They don't have any call center support.. Every time i lodge a complaint they revert me that they need 7 days time..
Now its more than 3 week but the issue is still same.
I was frustrated due to the poor service given by zoom car.

My booking id: jps6nya5m

I made a payment of 5479/- and in that 3980 are charges and 1499/- as security deposit.

At the time of vehicle handover fuel was just 2 points and we made tank full (Paid 2020/-)

As we booked zoom car, due to breakdown we faced lot of challenges on the road. We are around 120km from hyd but zoom were not able to provide any breakdown support zoom should think about this.

As discussed at the time of breakdown zoom car representative informed they refund my full money in very less time but till today after many followups i received only 1499/- security deposit.

We booked car 04-jun-2020 till today no proper response i am keep on trying to reach customer support but no use.

I have made two bookings in june. One was booked for 5th june 2020 but due to unavoidable circumstances, i cancelled it on 4th june. Second booking
Was on june 21st which i completed. But till now i haven't receive the refund on for both the bookings.

Booking ids jps6nyvnj and jps6np2tt

Hello,
I've booked car in zoom car on march 05/2020.
I've paid 3924 as deposit and they mentioned the same has been refunded. It's been 60+days still no refund showed up
I've contacted state bank too they don't see any refund from zoom car. I've dropped mail multiple times regarding this almost 50to70 emails no one get back to me.
My booking id - jps6n8m5v

Deposit amount not yet refunded
br...

Register mobile number [protected] register mail i’d [protected]@gmail.com car num ts07uh1345 the car i was gaven the termation request on august 8th the car was taken on june 2nd nd from my account 8000 deduction done i want the 8000 nd security deposit amt of 20000 i want the amt back are else gave me any other car in that security deposit amt

Register mobile number [protected] nd regsier mail id [protected]@gmail.com nd now i can not access zap application? Car num ts07uh1345 the car i was gaven the termation request on august 8th the car was taken on june 2nd nd from my account 8000 deduction done i want the 8000 nd security deposit amt of 20000 i want the amt back are else gave me any other car in that security deposit amt

I had a booking on 5th march 2020. The car was used and returned on the sme day. The refund supposed to be initiated in 48 hours. It's been 4 months now, i haven't received my amount.
Booking id : jps6njrkq

Kindly help.

Booking id jps6n1dkt

I did not receive my refund of security deposit for more than 45 days. None of the executives have given me proper response.

Hello,
I would like to bring to your notice that my driving license is not being verified since a long time and now i got to know that one person in my mutuals has been using my dl. I told him to remove it or delete it but he says it is not possible now because of zoom car policies. So, i am requesting you to please remove my dl or delete his account. If something goes wrong in future then i wont be the responsible for it as i am registering a complaint now and zoom car will be responsible for further what happens with my dl. I have also contacted customer care but no one responses. As you have registered my dl on someone else's account without proper verification or my permission, now its your responsibility to look into this matter and solve this issue. So, i request you to please look into this matter.
My genuine email id registered with zoom car is:
[protected]@gmail.com
The id on which my dl has been used is:
Fahad. [protected]@yahoo.com

Hi i want to update i made a booking diring the aatmanirbhar campaign with garuntee of 100% refund, i cancelled my booking om 20th june bit i havent recieved any notice of refund till today.

My trip got over on 6th june and i haven't yet received the refund amount despite several email reminders and phone conversations. Trip id jps6nyo4h. This is really frustrating.

Dear sir/madam,

It's been month i have booked the vehicle in zoom with refundable deposit of 3000/- still am not received the amount back,

Cc team everytime asking 15 days more, as per the policy it's 5-7 days, it's already month,

Still there is no any response from the team,

Id; jps6ny3kf

Regards
Somashekar

Dear sir/madam
I booked a car on zoomcar on 9th of may 2020. But according to zoomcar customer service support they were not able too deliver the car and they had canceled my booking after that they said they will refund my money back within 5 to 6 days but its been more than 1 and half month. Please look into this matter
Thank you

It has been 2 months since i rented the car (For one day - 30 may 2020) and still there has been no refund.
Neither have they replied to my mails nor do they pick up calls (Which are not toll free).
Keeping an amount of rs 4000+ from a middle class man like me for months and giving no account nor tracking details and zero response is pure harrasment.
Please take action against them as soon as possible.
Jai hind.

Hi,
My booking with zoom car with id jps6noswj was cancelled on the 6th of may itself.

I haven't got my refund till date.