Zoomcar Complaints & Reviews

Pls never use zoom services as they are cheaters. I have not received my cancellation refund plus my petrol expenses and my refundable deposit. Its been almost 30 days now. If you email them they never respond to our emails. If we try calling them it's not a toll free service too for each call they charge about 3rs that for 40 seconds. I have lost around 100rs till now. One more thing each time when i somehow connect with them they say a date for refund but i have not receive the refund yet.

My total money which is pending for refund is around 15500 rs.

I have attached the screenshots for your reference & call recording which i made today

I booked for the zoom car with security deposit of rs 2999 on 20th may. Car has been handed over safely on the same day.

I have made repeated calls to refund the deposit amount to zoom car and there is no response from them.

I have sent a email request to them also for which there is no response yet.

It is almost 45 days and security deposit is not refunded and as per the website it says it will be refunded within 3 to 7 days.

They are utilizing the customer security deposit amount for some other purpose.

Please do take necessary action on them.

Made a booking on month of may'20 last week for 6-7 june but i cancelled booking on 30th may'20. But still my amount is not refunded & when i called to customer support no one is updating the refund status & they updated me that you will get your refund on or before 30th june'20. Still amount is not credited to my account & it's still pending from their side. Already 01 month completed but still my amount not refunded yet.

I booked a zoomcar on the 15th of feb, 2020 for using the vehicle between 24th may 2020 till 27th may, 2020. My booking id is: jps6noaoi. I cancelled the booking on 25th april, 2020 as it was not sensible to travel because of corona virus situation followed by a lock-down. As per the company's message the refund of rs 15, 898.0 was supposed to reflect in my account by the 28th april, 2020. It has been more than 2 months and still i am chasing my refund which has not been credited till now. Every time i call up the company, they stall me by giving a lame excuse followed by a new deadline for refund which is not followed. Even tweeting their ceo never helped. This is highly unprofessional on zoomcar's front. I request you to take a very strong action against zoom car and please help me to get my refund.

I have booked a car for june 3, 2020. After my ride was over they told that my refund will be deposited in a week.
After a week i called them and they told because of covid-19 issue i'll take an another week. Then after a week i called them and they told it will be initiated by next week. It has been almost a month (27 days) from the booked date. Booking id:jps6ny3qx

Hello..!
I'm pushpendra sharma from indore, i had book a car on 21/05/2020, with amount of rs.20080/-. That, i have cancelled the booking because the lockdown e-paas has not been issued for me due to covid-19, now it has been one and half month complete of the cancellation of my booking but the refund of amounting to rs.20080/- (Twenty thousand eighty) still not received nor any response received by the zoom car.
I am requesting you to take action against the company.
Thank you.

Hi,

I have made bookings & cancelled on 31 May 2020, Still no refund recevied on cancelled booking.

1) BOOKING ID # JPS6NY1XJ - 7936 Rs/-

Regards,
Hanumantharao.

I had cancelled my booking on 16th May 2020 and despite multiple calls to their customer care zoomcar has not refunded my booking amount that was paid through card. Its more thn 1.5 months and their policy states refund within 5-7 working days. During lockdown not a single day zoomcar has stopped fresh bookings then why delay in refunds. They are sitting on customer’s money. Request please look into this

I had completed my last trip on 2nd june 2020. I paid inclusive of deposit amount Rs 3000. But still I haven't received any refunds from them. I have booked my complaint more than thrice a times, but no reply!.. They said me that zoomcar is settling the respective refunds after 9th june one by one. Todays date is 29th june, I haven't received any information from them. Take any action against this problem and releave from it.

Booking id - jps6ny3zc
I had made a booking with zoom car on 30th may. And the same i had cancelled on 1st june 2020.
Zoom car application shows me refund amount pending is rs - 2683/- but after 29 days we have not received a single penny from zoom car.
They don't have any customer support. They don't have any call center support.. Every time i lodge a complaint they revert me that they need 7 days time..
Now its more than 3 week but the issue is still same.
I was frustrated due to the poor service given by zoom car.

My booking id: jps6nya5m

I made a payment of 5479/- and in that 3980 are charges and 1499/- as security deposit.

At the time of vehicle handover fuel was just 2 points and we made tank full (Paid 2020/-)

As we booked zoom car, due to breakdown we faced lot of challenges on the road. We are around 120km from hyd but zoom were not able to provide any breakdown support zoom should think about this.

As discussed at the time of breakdown zoom car representative informed they refund my full money in very less time but till today after many followups i received only 1499/- security deposit.

We booked car 04-jun-2020 till today no proper response i am keep on trying to reach customer support but no use.

I have made two bookings in june. One was booked for 5th june 2020 but due to unavoidable circumstances, i cancelled it on 4th june. Second booking
Was on june 21st which i completed. But till now i haven't receive the refund on for both the bookings.

Booking ids jps6nyvnj and jps6np2tt

Hello,
I've booked car in zoom car on march 05/2020.
I've paid 3924 as deposit and they mentioned the same has been refunded. It's been 60+days still no refund showed up
I've contacted state bank too they don't see any refund from zoom car. I've dropped mail multiple times regarding this almost 50to70 emails no one get back to me.
My booking id - jps6n8m5v

Deposit amount not yet refunded
br...

Register mobile number [protected] register mail i’d [protected]@gmail.com car num ts07uh1345 the car i was gaven the termation request on august 8th the car was taken on june 2nd nd from my account 8000 deduction done i want the 8000 nd security deposit amt of 20000 i want the amt back are else gave me any other car in that security deposit amt

Register mobile number [protected] nd regsier mail id [protected]@gmail.com nd now i can not access zap application? Car num ts07uh1345 the car i was gaven the termation request on august 8th the car was taken on june 2nd nd from my account 8000 deduction done i want the 8000 nd security deposit amt of 20000 i want the amt back are else gave me any other car in that security deposit amt

I had a booking on 5th march 2020. The car was used and returned on the sme day. The refund supposed to be initiated in 48 hours. It's been 4 months now, i haven't received my amount.
Booking id : jps6njrkq

Kindly help.

Booking id jps6n1dkt

I did not receive my refund of security deposit for more than 45 days. None of the executives have given me proper response.

Hello,
I would like to bring to your notice that my driving license is not being verified since a long time and now i got to know that one person in my mutuals has been using my dl. I told him to remove it or delete it but he says it is not possible now because of zoom car policies. So, i am requesting you to please remove my dl or delete his account. If something goes wrong in future then i wont be the responsible for it as i am registering a complaint now and zoom car will be responsible for further what happens with my dl. I have also contacted customer care but no one responses. As you have registered my dl on someone else's account without proper verification or my permission, now its your responsibility to look into this matter and solve this issue. So, i request you to please look into this matter.
My genuine email id registered with zoom car is:
[protected]@gmail.com
The id on which my dl has been used is:
Fahad. [protected]@yahoo.com

Hi i want to update i made a booking diring the aatmanirbhar campaign with garuntee of 100% refund, i cancelled my booking om 20th june bit i havent recieved any notice of refund till today.

My trip got over on 6th june and i haven't yet received the refund amount despite several email reminders and phone conversations. Trip id jps6nyo4h. This is really frustrating.