Zoomcar Complaints & Reviews

I have booked a car from zoomcar and paid amount of 3500 and they said 2999 will be refunded after 24 hours but it's been 20 days till now i have not received the refund amount.
Please take action on this company and release my refund....

Zoomcar have not processed my refund which was cancelled on 12th may 2020.
I have raised multiple emails and phone back request. No response yet....

I booked a car at Zoomcar for a day's travel. The demanded a security deposit of Rs 5000 which I paid.
I had to cancel that booking due to some unavoidable circumstances the booking shows completed and a pending refund of Rs.5832 It's been 2 weeks since I cancelled the booking. There is no response from their customer care side neither they have processed my refund....

Hello,

I have 3 booking with zoomcar which i had to cancel because of covid-19 lockdown. They have not yet initiated the refund for these 3 bookings. They say that have some error. They are facing this error from the last 3 months which is not acceptable. Such a big company is facing a technical error from the last 3 months is a false claim. I want to know the reason for not refunding the amount. Please initiate my refund...

I had booked a vehicle through zoom car. The trip got ended on 22nd may. Its almost a month now and i am yet to get a refund which was to be completed with a week....

I have raised request in zoomcar app several times to change my registered email id because the one i am using is misused by some people. If you do not have an option to change emailid associated with zoomcar account, at least delete or deactivate my zoomcar account so that no one logs in with my credentials. This is a basic feature that if someone wants to deactivate their account, they must be given an option to do so...

Bookind id: jps6nykkx
This booking was cancelled on 30th may, 2020
But the refund has still not been processed as of now (15th june, 2020). I've sending email and call requests but there is not a single response for the same....

I did not do my trip and because of their failure to provide car i applied for refund of amount rs 8051 on 13th may 2020. My booking ids are jps6n1smz and jps6n10u0 and till now i haven’t received my refund amount back. The policy say that amount will be reflected upto 15 days and its 26th day. Worst service i have ever seen. I dont know why it takes too long for refunding amount. Very poor experience. I have email them many times but they...

I had booked a cab in feb 2020 for travel in may 2020 (Booking id # jps6njw9f) however due to pandemic i had to cancel the booking.
I had cancelled the same on 09th april, but still the amount is not refunded to me.

I tried to contact customer care but without luck.

Please try to resolve the issue as earliest....

I have completed my trip on 18th may 2020 and i till now i haven’t received me security refund amount back. The policy say that amount will be reflected upto 15 days and its 26th day. Worst service i have ever seen. I dont know why it takes too long for refunding amount. Very poor experience. I have email them many times but they are not providing me any resonable response. I have called them but still i didn’t received the refund....

I have booked a ride in zoom car app and due to personal reasons i have cancelled. I paid rs. 5849 through internet, as per the cancellation policy i would get rs.5649 as refund. But i didn't get the refund for the past 6 months. No proper response in their customer care department. Contacted too many times. Now they have removed my contact number from their customer care data entry. No response....

Hi zoomcar support team, i haven't received my refund amount of rs 2810 against booking id jps6nyq48 for baleno car booking on 28th of may 20. To 29th of may 20. (Mysore city) i have also spoke with zoom support team but no appropriate response is seen. Please do the needfull at the earliest...

I have booked a zoomcar - tata nexon at (Ka03ag1556) booking id - jps6n1wqb on 5th may 2020 for my wife's hospital checkup and paid[protected] deposit charge and 975 trip charge) thru their app and i have completed my trip on same day and handed over the car. As per their policy, refund of deposit will be processed within 5-7 working days. When i contacting their customer care, its not connecting to talk to their customer care executive due...

I subscriped for zap car application wanted to rent a car due to some technical issues i couldn't able to process further after paying my subscription charges now the company is saying they cant refund my money as per there policies mentioned there is probablity to get refund if we haven't take car on rent before car delivery we can apply for refund and i appealed next minute of my payment of subscription charges which is 4999 which they...

I cancelled the aforementioned booking on 08th april, 2020 due to lockdown.

However i have not received my refund of rs 8312 till now.

Everytime i call them, they are telling me numerous reasons like:

1. We have an issue with the payment gateway due to lockdown.

2. We have issued the refund. It will be processed in next 5-15 working days. But alas no refund till now.

3....

My booking was completed on 24 march but still i didn't get refund of petrol...
Booking id:-jps6n32ib
Car no:-mh43bg8831
One way tour from pune to nagpur
Refund is not credited in my account... Zoom car application showing refund initiated from 24 march.. There phone is also unreachable and they can't give reply of e-mails....

Its been around 10 days since i cancelled my booking and still the refund process is not initiated. Kindly process my refund and resolve it at earliest.

My booking id is : jps6nyhko...

I canceled my zoomcar booking (Booking id jps6nksya) on 15th april 2020 due to lockdown.
I got the refund processed email on 16th april 2020 (Screenshot attached).

As per the policy (Which says that amount will be reflected up to 15 days), i waited for 20 days and till now i haven't got a refund.

I have emailed them many times but they are not providing me any reasonable response. This is my very bad experience...

Last february 23 i have finished a booking with zoom car in chennai and refund amount of 2775 inr is pending from my security deposit amount which is promised to be refunded by the company. There is no response from the company for my complaint. No refunds has been initiated....

I have reached out to zoomcar help and support on more than 10 occasions in the last 3 months and have received no response on my refund related query. Below are the details of the information received and actions taken along with the unresponsiveness of the zoom car support team.

Actions that are taken for booking id jps6nq1w7:
1. Made booking jps6nq1w7 using the zoomcar app on 25th feb 2020 by paying 12885 by my credit...