Zoomcar Complaints & Reviews

Address: Ground Floor - Enzyme Tech park, #4 Building, Domlur Service Road, 13, HAL Old Airport Rd, Domlur I Stage, ISRO Colony, Domlur, Bengaluru, Karnataka 560071

I have not received my refund, it has already been 3 weeks, covid is going on and iam going through a hard time. I called them and they just postpone the date.

Booking id - jps6npe2x

Zoomcar customer support has been notified about the posted complaint.

Jul 03, 2020

Updated by Melvinjose The car was booked at 20th June 8:30pm to 21st 12:30am. I really need the money. I hope you guys can help me.

Thank you

Verified Support

Jul 05, 2020

Zoomcar Customer Care's response Hello Melvin,

Greetings!

We understand your concern with regards to the refund. We are working on processing the refund, we will ensure that the refund will be processed at the earliest.

Regards,
Imran
Zoomar

Jul 12, 2020

Updated by Melvinjose It's July 12th today, still no refund

Jul 12, 2020

Updated by Melvinjose Your company and services sickens me

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I had booked endeavour for our trip between 19-23 jun in feb but due to covid pandemic i cancelled my time well before by 8 may 2020. Now the refund of 17, 710₹ is pending from zoom car and now it’s been 2 months since.
If they have even small amount they call us many time but my huge amount is pending for refund. I had complaint for it many times but still no processing.
They are not even picking up my calls and not answering mails i sent.
Please let me know how to counter them legally and ask for compensation.

Aug 20, 2021

Complaint marked as Resolved

Zoomcar customer support has been notified about the posted complaint.

Verified Support

Aug 22, 2020

Zoomcar Customer Care's response Hello Akki,

Greetings!

We are sorry for the delay caused in processing the refund. We are already working on processing the refund, we will check the refund status and notify you once the refund is processed.

Regards,
Appachu
Zoomcar

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I have cancelled my booking:
Booking id # jps6no4j4 - refundable amount - rs.10, 346
Booking id # jps6n8s39 - refundable amount - rs. 2, 426

These bookings were cancelled on april 1st, 2020 and it is already three times that i have contacted customer support with everytime getting to hear the refund will be processed in 2 weeks. It is more than 3 months now, this is really very disappointing and un-professional service.

Aug 15, 2021

Complaint marked as Resolved

Zoomcar customer support has been notified about the posted complaint.

Verified Support

Jul 06, 2020

Zoomcar Customer Care's response Hello Ankit,

Greetings!

We apologize for the delay caused in processing the refund. We are working on processing your refund, due to the crisis of COVID-19, it is taking more than the expected time to process the refund, rest assured, the refund will be processed as soon as possible. We are requesting your patience in the interim.

Regards,
Imran
Zoomcar

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V

Vjd7

Jul 18, 2020

For how long zoomcar is going to paste covid-19 reason??
All other zoomcar operations are happening seamlessly from advertisement, new packages, marketing and deducting booking amount, fines, cancellation charges etc (within fraction of second ).
But when it comes to refunding money zoomcar is overloaded with unprecedented covid-19 situation.
You are just eating interest of people's refund money. If you delay beyond your policy time(5-7days, max 15days due to covid-19), you should pay interest on the refund amount to customers.

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Address: Ground Floor - Enzyme Tech park, #4 Building, Domlur Service Road, 13, HAL Old Airport Rd, Domlur I Stage, ISRO Colony, Domlur, Bengaluru, Karnataka 560071

I have not received my refund, it has already been 3 weeks, covid is going on and iam going through a hard time. I call them and they just postpone the date.

Booking id - jps6npe2x

Aug 7, 2021

Complaint marked as Resolved

Zoomcar customer support has been notified about the posted complaint.

Verified Support

Jul 06, 2020

Zoomcar Customer Care's response Hello Melvin,

Greetings!

We definitely understand your disappointment here with regard to the delay caused in processing the refunds. We are working on processing your refund, due to the crisis of COVID-19, it is taking more than the expected time to process the refund, rest assured, the refund will be processed as soon as possible. We are requesting your patience in the interim.

Regards,
Imran
Zoomcar

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I have booked a zoomcar on june 1st with id:jps6nyuqx, till today i didn't get my refund. It is more than a month. Tried calling number of times, said 15 times but again it's more than a month. You people are fraud. Cheater to the next level.

Aug 5, 2021

Complaint marked as Resolved

Zoomcar customer support has been notified about the posted complaint.

Verified Support

Jul 06, 2020

Zoomcar Customer Care's response Hello Yaser,

Greetings!

We apologize for the delay caused in processing the refund. We are working on processing your refund, due to the crisis of COVID-19, it is taking more than the expected time to process the refund, rest assured, the refund will be processed as soon as possible. We are requesting your patience in the interim.

Regards,
Imran
Zoomcar

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Zoomcar was running a promotion with zero cancellation refund. I made a booking and cancelled it later, Booking ID JPS6N1GCT. For this booing I paid Rs 32, 503 which is not refunded since 01 May 2020, when I cancelled it.

Customer care number they have is a paid one where no one’s answering and on top of it they are running zoomcar campaign. Even when we mail them it’s of no use.

It looks like a complete scam, pls help resolve this issue. Attached booking cancellation screenshot

Sep 8, 2021

Complaint marked as Resolved

Zoomcar customer support has been notified about the posted complaint.

Verified Support

Aug 22, 2020

Zoomcar Customer Care's response Hello Ramanathan,

Greetings!

Due to certain unforeseen situations, we are unable to process the refund for the booking as of now. However, we are already working on this and the refund will be processed at the earliest. We request your patience in the interim.

Regards,
Appachu
Zoomcar

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I completed my booking on 31st may by 4.00pm and it's been a month but not yet refunded. I could reach out the customer service regarding this querie and those who i have reached haven't respond properly.

My booking i'd: jps6ny11q

I want to know the current status of my refund process and what to know when this thing will get refunded.

This was a worst service ever provided by any of the network ever.

I would very grateful if someone look over this issue and solve it as quick as possible and reach me out from your end

Zoomcar customer support has been notified about the posted complaint.

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I have booked a zoomcar on 23rd june 2020, booking id (Jps6npxx1 and jps6np98s) which was cancelled on 24th june 2020 but the refund is not processed till date (3 july 2020). But while cancelling booking it was assured that it will be processed within 5-7 days.

Zoomcar customer support has been notified about the posted complaint.

Aug 07, 2020

Updated by Devrajn0251 It has been a month already but still they have not processed the refunds

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Date of the incident : 22 may - 15 may 2020.
Client name : zoom

I booked a zoom car for the above 3 days. I paid inr 8, 242 as an advance. On my return, i received information from zoom that the total cost of the trip is inr 6, 585.
I was supposed to get a refund of inr1, 657 within 7 days. This refund amount is showing up on their app and it continues to show as refund not paid.
I have called them many times, sent many emails.

They just do not respond!!!
Please help me recover this amount.

Zoomcar customer support has been notified about the posted complaint.

Jul 03, 2020

Updated by Kuttappa Palanganda I forgot to mention the trip ID.
Trip ID : JPS6N16HN

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My refund is pending from past one month. My booking id is jps6n18tj no update on my refund since 40days. I was supposed to get a refund of rs.22215/- i haved called many time and the cc executives say that they have a technical issue and the amount can be will initiated in 3 three days but still there is no action taken and they are fooling me and now i need to get my money because i am having many financial problems

Email - [protected]@gmail.com

Zoomcar customer support has been notified about the posted complaint.

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Pls call me, i need to modify the booking which is supposed to start by 5th july, 2020 at 6 am. I am unable to modify the booking.

Zoomcar customer support has been notified about the posted complaint.

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Rajkumar_udt

Jul 3, 2020

Booking ID: JPS6NY3MJ
Contact: [protected]

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Hi all,

I had total 5 bookings from zoom car and they are supposed to refund the security amount and excess fuel charges. But its been more than a month and they are not doing any refund. Below are the booking id list.
Jps6nyr3c
Jps6nyrh9
Jps6nyrr6
Jps6nyr8k
Jps6np10n

Please consider my request and do the needful.

Zoomcar customer support has been notified about the posted complaint.

Jul 16, 2020

Updated by Feby Jose Hi All,

Till today the issue didnt get resolved and i have not received my refunds as well. Whenever i am calling the customer care they are telling within a week it will be credited. Its been 2 month since my first booking refund is pending . Can someone please look into this and do the needful.

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There is a lot of pending amount from zoom car since a long time please refund immediately my mobile number is [protected]

Zoomcar customer support has been notified about the posted complaint.

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Address: Vijayawada

I cancelled trip car on above one month but my refund not received

Nov 11, 2020

Complaint marked as Resolved

Thank you, i got my refund from zoomcar

Zoomcar customer support has been notified about the posted complaint.

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Refund of a cancelled booking pending for more than a month of amount 7109, worse part is there is no communication from company and there is no way to reach out on phone, never reply to emails, even a mail to ceo is pending for a week now.
Was a regular customer to them but this is my last ever booking with this company.
Booking id - JP6NYHDB.

Zoomcar customer support has been notified about the posted complaint.

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vinay123456

Jul 12, 2020

How long should I wait before dropping a mail to their ceo as there is no communication from this company.

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My booking id for zoom car is JPS6NPMGQ which was done on 12 June and the ride was completed and submitted on 13 June.

The company owes me a total of 3999 refund.
2999 refundable deposit and 1000 of fuel charges as the ride I selected was including fuel.

The company promises to refund the amount within 15 days and it's over 20 days now.
This complain is filed with regard that the company does not respond or communicates with respect to status of the refund even after sending several mails.

Zoomcar customer support has been notified about the posted complaint.

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Zoom car trip was cancelled by them at the last moment of my planned day. But I haven't received my refund so far, it was already 1 month gone.
Trip cancelled date is june3rd today is July 2nd.

Zoomcar customer support has been notified about the posted complaint.

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Address: Indore

My refund is pending from past one month. My booking id is jps6nym7t no update on my refund since 31days. I was supposed to get a refund of rs.4499/- i ccall many time and the cc executives say that they have a technical issue and the amount can be transfer 30.05.20 but still refund is pending

Mobile no. [protected]

Email - [protected]@gmail.com

Aug 9, 2021

Complaint marked as Resolved

Zoomcar customer support has been notified about the posted complaint.

Verified Support

Aug 22, 2020

Zoomcar Customer Care's response Hello Sonalk,

Greeetings!

We are sorry for the delay caused in processing the refund. We are already working on processing the refund, we will check the refund status and notify you once the refund is processed.

Regards,
Appachu
Zoomcar

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I have booked a zoomcar on 30th May 2020, Booking ID (JPS6NY3QT) which was cancelled on 31 May 2020 but the refund is not processed till date (1 July 2020).
While I tried reaching customer care many times, they responded by saying that there is some bank issue on their side due to which refund is pending and gave assurance that it will be processed within 1-2 weeks. But its more than a month now and the resolution is not provided.

Aug 14, 2021

Complaint marked as Resolved

Zoomcar customer support has been notified about the posted complaint.

Verified Support

Aug 22, 2020

Zoomcar Customer Care's response Hello Prafful,

Greetings!

We are sorry for the delay caused in processing the refund. Rest assured, we are already working on initiating the refund and the amount will hit your account at the earliest. We request your patience in the interim.

Regards,
Appachu
Zoomcar

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Hi I booked a car in zoomcar for a week and paid full amount but due to covid situation I have to cancel my booking, still I haven't got my refund money back.. Same happened to my brother as well he also didn't get his refund for almost 45 days after cancellation.

My booking Id : JPS6N1MYS
and amount 9310
Booking Id :JPS6NKMTY and amount 8063

Tried reaching support but no luck.. Just computer voice. But I am getting calls from zoomcar for ZAP subscription.

Aug 10, 2021

Complaint marked as Resolved

Zoomcar customer support has been notified about the posted complaint.

Verified Support

Aug 22, 2020

Zoomcar Customer Care's response Hello Anandraj,

Greetings!

We are sorry for the delay caused in processing the refund. Rest assured, we are already working on initiating the refund and the amount will hit your account at the earliest. We request your patience in the interim.

Regards,
Appachu
Zoomcar

Zoomcar Complaints & Reviews

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Zoomcar reviews & complaints page 145

security deposit not provided

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Refund pending from last 2 months

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waiting for refund since 3 months!

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HI djrjdn

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Refund pending for a month

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Refund of Rs 32.5 K pending for more than 60 days

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i have completed my booking on 31st may but not yet refunded still

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refunds not processed (ids-jps6npxx1, jps6np98s)

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Refund not being paid

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Refund pending from past 40 days

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Unable to modify booking and no reply to mails

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Refund amount pending

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Refund pending since a long time

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cancellation refund not received

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Refund pending for more than a month

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Refund not processed even after 20 days.

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Refund was not settled

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refund of security deposit mob 8839579866

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Refund not Processed JPS6NY3QT

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Refund not received even after said time period

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