Zoomcar Complaints & Reviews

Hello,
I decided to use the pedl cycle on 9th aug 2018 at 6:08 a. M so i unlocked it and then changed my mind to not to use it then quickly locked it and ended the trip but after coming home i saw 12rs was first deducted and then in the evening i received a sms saying you ended you trip and 12rs have been charged and 36rs is outstanding amount, i was being charged 48rs for using it for 7hrs and 37min but i did not even move the cycle i did not use the cycle and the app says even if i forgot to end the trip it will automatically end after 10 minutes which clearly did not happen and i was charged even though i didn't use the pedl i want my money back.

I have never used zoom car,
someone registered in my email address and using zoom car.
I called many times to customer care but they are not even responding.

First zoom car app has no verification of email address.
Anyone with just mobile no can register once and can use anytime they want.
If we block them also they are able to book it.

Now someone from zoom car is calling me to pay the amount.

How to File a case against zoom car for the harassment they are causing me.

I parked my cycle at a pedl station near krishna hostel in iit madras and was unable to end trip for the past 15 min now i am being charged for the next 30 minutes. Whenever i try to end trip it loads for a straight 3 minutes and gives time out message or asking me to park it at a station. And for ur information i am at the station, i moved the cycle across the place 4 times like a madman. And it still gives the same damn message!!!
Please resolve the issue, this is the second time this issue is repeating for me
Cycle no : 100822
Name : magesh. K
Area: krishna hostel iit m
Mobile number [protected]

Hi,

I have completed my pedl cycle ride for 30min and parked cycle in pedl cycle stand. When i tap the "end trip" it is saying that, parking is full park in open station. When i go to open station and try to end the trip, it is saying park in parking area. Almost i have waited for 45min but no luck. I have locked cycle in pedl parking and left. Still my riding is in progress and deducting amount from my paytm.
I have used 3242845 pedl cycle. Kindly do the needful. Zoom pedl cycle team is completely doing cheatin.

Hi team,
I booked a cycle & used it for around 20 minutes, but unable to end trip stating parking is full & end trip at some other station, which also shows the same message. I am being charged for 2nd 30 minutes ride as well. Could you please assist in ending the trip.Kindly have look on issue and help resolving on priority.
Cycle number 3342845

I was given a pick up point (Home, no;5, (New number 11) akkmma alaya like that, there was no car there, waste of money and time, you cheaters, wasted my half day time, drove two wheeler for more than 10 km to
Reach the spot following the navigation, and no vehicle there, it's a smart way to cheat public, after searching the entire locality, could not fined the vehicle, came back home with big disappointment, calling customer service of no use, you get n number of apologies (Sorry sir) and refused to refund the amount, paid rs 499 with even touching the vehicle... Others be care full with this cheaters don't make advance payment. Book a ola or a uber, that's safer

On 7 august evening 4.20 pm i started my trip. But lock didn't open. Since lock was not opening so i tried to end trip. Even trip was not ending almost 20 hrs gone still trip is not ending. Already sent atleast 200 mssge to zoomcar but no response. Cycle is parked in pedl station. It didn't move anywhere so i m not going to pay any money. Can u plz help in ending trip. Frustating. Ll never use again but now plz help in ending trip.
Cycle no: 101070
Place: chennai (Mcity)

I unlocked a cycle near hsr bda complex was stuck for 45min without being able to use my cycle because the chain was broken and hence i couldn't cycle.. I walked all the way to 3 stations and and everything said it was full.. Such an inconvenience i really struggled alot.. Please do refund my money became due to the inconvenience
Cycle number - 3244471
Area - hsr bda complex

We have taken Zoom Car on July 28th, 2018.
1. The car condition was really bad
2. There were damages to the car that we have mentioned on the APP
3. We forgot to switch the car lights and the car automatically locked. Given everything is automated, we could open the car and switch off the lights
4. We were charged a penalty of 2105 for battery drain
- I mentioned, I will pay the penalty will you refund me the amount for the poor car condition and bad quality.
The customer executive mentioned, "You should have called us and informed, we would have asked you to get it cleaned by yourself and get the bill reimbursed".
I asked him, wouldn't you check the application when I mention poor car quality? He said, "you should call, Ma'am and we will take this as s feedback".

I am not here to give a feedback, when I am ready to pay for the car and also for the damages, why would Zoom car not refund for providing poor conditioned car?
They expect to call and inform them and get it cleaned and then go somewhere? Thank you, if only we had that time- we would not take ZoomCar.

I started my trip.. And pedal (Cycle) was unlocked. But when i start moving, but the pedal was not moving because the wheels were unable to move... Then i cancel my trip... But zoomcar deduct money from my paytm wallet.. Then i go to the help&support section.. But i did not get the option for refund... This is the second time when the zoomcar deduct money.. Ist time.. Pedal chain was not on the gears and i unlocked the cycle.. Then i realised that pedal was not moving.. Then i cancel the ride but zoomcar deduct money..

I had unlocked pedl cycle from one of its station in pune. I used it for an hour and locked the cycle back at the same station. The trip was unable to end due to your technical issues. The trip latter continued for 1 day 12 hours and the amount got deducted from my paytm account.
An amount of rs. 202 was has been deducted and rs. 93 is marked as pending.
I request to refund the money as soon as possible as its your service issue.

I will request al of you to not use zoomcar anymore. The reason why i'm saying this is that they are no more refunding the fuel charges even though it is mentioned on the website that we will rrfund the fuel charges once you submit the fuel receipt. I took a azoom car and went on a trip and drove around 860kms in total and i have refueled the car 4-5 times with a total of 4000 rupees and also i have a bill for that. When i completed the booking and uploaded the bills, i was shocked that they are only refunding me the 1953 rupees. This is #!!
I used zoomcar on a trust that my money will be refunded as i used zoomcar with fuel option and also i paid 5000 as a security. Therr were minor scratches and they charged me 1500 for scratches for which i said nothing and i was okay. But when they said that we calculate average with the kilometres driven and blah blah blah and we give a refund on that. This made my anger grow at a level higher they can't imagine. Now it is showing something 2000 rupees due which i need to pay more. I will never pay that amount. I dont care and i will not use zoomcar anymore and suggest people to not use it anymore. All my friends use zoomcar but from now they'll not use that. Zoomcar is trustless. Services are getting very poor. Also the car was not in a good condition when i took it but i was okay. But after all this, i'm really disappointed.

I request all of you to not use zoomcar now. Damn poor services they have. They just keep on telling their # policy and not helping the customer.

Why the hell they write that they'll reimburse the charges for fuel when they are actually not. False promises and fake advertisements are going on here.

Should i start charging you for all the problems i had with the car?
The car was very untidy, the cigarette lightning port was not working. Why not zoomcar gave me a reimbursement for this. For its own benefits they charged for evrything and for customers point of view they did nothing.

Will never use zoomcar!!

I am unable to end my trip. I was using it for the first time and i was unaware of the fact, that i need to end my trip in a cycle station. I ended my trip at my destination point, i. E. Bidhannagar railway station, but unable to locate any nearby station. And so though i locked the cycle but still unable to end the trip. Please help me by ending the trip.

Cycle no. - 3208947

Dear concerned person,

We unlocked two of the following cycles at 10.20 pm and 10.50 pm respectively on 5th august, 2018:

Cycle 1 details:
Ph no: [protected]
Cycle no: 3221078
City: pune

Cycle 2 details:
Ph no: [protected]
Cycle no.: 101775
City: pune

Kindly help me end the trip for both cycles. The timer is still running and the money is still being charged for both cycles. However, we have locked both cycles and parked them at the pedl station.

Kindly rectify this issue at the earliest. Please refund the extra charge that has been added for these two cycles.

Please confirm the resolution of this problem at [protected].

Regards,
Adv. Sahiba chugh

Hi, i used the pedl cycle as a trial, i hardly used to cycle for 10 mins of riding.
And from last half n hour i am trying to unable my trip. I visited 3 of your pedl station to end the trip, but i cant what kind of management it is if i cant end the trip from the station i took even after seeing its empty. Please look into the matter.
I left my cycle locked at vasudev station

I had started my pedl cycle trip at lodha palava kalyan ship road around 6 pm on 5th august. The cycle lock was broken and i was unable to lock the cycle and end the trip. My duration is increasing and i need to stop the counter. Cycle number is 101002. Need help please. Eventually i had parked the cycle at one of the station and had kept it unlocked and also without ending the trip. Please resolve this issue

I booked a cycle-3239803 at 10:30 today in morning and it wasnt unlocked. I mailed to zoom car pedl instantly. I tried all the things they told me. But i was unable to do anything. Now 5:30 hrs are passed and i have still not being able to lock it or end my trip. Even zoom car is now not responding to my mails. My money is also being deducted continously. Please look towards it. I lost my whole day solving this issue n still i dont have any solutions towards it. Sad thing is they dont even have any emergency number to which we can call and complain. Please see i get my money refunded with intrest beacuse of lossing my whole day.

Thank you

Parag more
[protected]

I booked a zoom car with 195km free petrol usage but the car was handed off in reserve petrol state. We were assured the petrol we get filled will be reimbursed. We have the transaction details of the card used but the company is saying this is not acceptable as a valid proof.

Secondly, we were charged for the cleaning fee and it was nowhere mentioned in the billing summary page about this fee. When we gave the car back, we also ensured no litter was there in the car. I don't know why the heck are they charging for us. And charges of inr 1000 for the cleaning fee is completely insane.

Completely disappointing and a fraud service with uncountable number of hidden charges.

Hi,

Case issue: 945925
Cycle Number: 3254063
Mobile Number: [protected]
City: Bangalore

I am sending this mail 3rd time, I am not able to lock the cycle for more than two days but I am not getting any reply from your side, there might be some problem in its lock, please send any person and take the cycle and refund the deducted money.

We took a car from bangalore. My booking id - jps64qd7w. There were no executives while i took the car and also it was in an area where there was no street lights. Some how i made a video in the dark. When i returned the car there were no damages done and the same there were no executives to check it. So i left the car and it was auto locked. After 2 days they are sending me an outstanding amount of 3000inr to pay. This is fully loot from customers. Who knows after i parked the car somebody might have hit it. But why should i pay. I also have images when i delivered back the car there were no damages. Please stop looting customers.

Regards
Sidharth patro