Zoomcar Complaints & Reviews

The company has promised to refund my fuel amount within a month but company has not refunded the amount even after 2 months. When I call a customer care team they continously asking me to wait for a 1 week but till now I haven't received any amount....

Zoom Car has pending payout of 94750 from past 1 year...

I have booked zoom car on Jan 11 2021 from chennai to coimbatore.
But i have cancelled the booking on Jan 13 2021 evening.
While cancelling the app showed the amount booked will refund to the source within 30 days to the source account.

But my amount is still not credited to my account. Even after 45 Days.
I have sent mail to Zoom car but they just give a reply for name sake as your fund will be given...

I had made a booking with zoomcar for car rental on 16th October 2020 with booking ID JPS6NTK7F but cancelled it due to some reasons. An amount of Rs 16, 763.00 is due to be refunded by the company but has not been refunded till date i.e 1st March 2021.
The customer support numbers are not at all working and there's no response for he emails sent. Kindly take appropriate action against the company as the company is trying to deliberately...

I made two bookings, in July (JPS6N59WB) and August (JPS6NDHII). The refunds from both the bookings were INR 999 and INR 2, 500 respectively.
In a clear violation of their own refund policy, the refunds have not been processed even after a period of more than 6 months from the date of completion of the trips.
Also the fact that their executives are not directly reachable and the customer support does not respond to the complaints...

I booked a car on 24th January but it did not get confirm and when I called zoomcar they said they haven't received payment so I contacted my bank and filed a customer dispute form. I came to know that the money is already credited to zoomcar account but they are denying... I want my refund back immediately as it's causing me a mental agony....

It’s been 6 months, I haven’t received refund wrt two of my booking(Id1:JPS6NVNGA, id2:JPS6NVNWJ) and also not able to reach out to customer care executives...

I booked a zoomcar in Hyderabad on the 23rd of January 2021 but after my payment was deducted the zooomcar app closed and my booking was unconfirmed. It was later canceled and I was told i would get a refund within 30 days. It is now March 1 2021 and still no refund of communication from zoomcar. I have tried to reach them via call/ email and Twitter but have reached nowhere

Booking ID:JPS6NN7Z6...

This complaint is regarding my recent zoomcar bookiing. I have booked a tata tiago in the month of November 2020, ID- JPS6N4KYG. I have promised a refund amount of 1000/- rupees, but it has been almost 3 months since i have completed my booking but i didnt received my refund amount. Please make sure that this complaint may reach to there portal. Thank you....

Hi I am Anudeep,

I booked a Zoom car service on January 3rd 2021 in Vizag with amount of 5201 where I paid 4981 through my debit card and rest 220 through zoom points but Due to my personal reasons i has cancel the booking . After 2 days I contacted the zoom car customer care service about the money refund, then the Zoom customer care service guy told that money will be refund in 30 days into my account . But today is March...

It has been more than 3 months that zoomcar cancelled the car we booked as they mentioned that the car had a brokedown instead of helping us out they have been mentally torturing us for 3 months now, their cancellation policy says refund will be there in 30 days it has been more than 90 days.
We did prior booking of 11, 826 and they haven't refunded the money thought if consumer forum can help before sending in a legal notice.
Booking...

Had a booking for 8 am

Got a message saying issues with booking with a number that was out of service.

After reaching the pick up site was told the said car is not available. No one giving a clear answer.

Then called the customer care spoke with aatika and 2 other people. Was told they will get back. Get a call that the booking is cancelled because no car. So forcefully gotten cancelled from...

I have made a booking on 25th Nov 2020, booking iD#JPS6NTNL6, i have been emailing about the refund which is still not credited in my account and i also had a word with customer executive regarding the same issue but there is no solution provided till yet.

Please proceed with the refund ASAP as it has been more than 3 months now.

Regards,
Manoj
Contact - [protected], [protected]...

Zoomcar is not refunding the amount even after 30 days. I have sent multiple requests through their app but dint get any response.
I have reached out to them through Facebook Messenger & Twitter but they are not providing any update.
There is no direct contact number for customer support to dial in & talk.
There are thousands of customers who are having similar issues.
Zoomcar has not initiated refunds since early...

Booking ID JPS6NFG3C
Booked on 04.12.2020
Booking automatically got cancelled as the car did not arrive at the pickup location, followed with sms confirmation of cancellation.

Rs. 8372/- paid via net banking, but till date the refund has not been done. Neither there is any process to reach out to Zoomcar not any contact no is available. What a way to rob people....

I had booked 2 trips with Zoomcar. The first one ended on 9th Jan (JPS6NXHRG) and the other ended on 24th Jan (JPS6N6Z19). I read it somewhere that the company has extended the refund time to 30 days, which i was okay with. But now it's been more than 30 days and still no refund is made.
There is absolutely no way to contact the customer care as the IVR won't let you talk to a customer executive if you don't have a future booking....

Refund according to policy should be initiated within 30 days but it's been 3 months...

Refund pending: I had booked a car for 15th Jan-2021 to 16th Jan-2021 in Delhi from zoomcar under the name of Vinita J Ramnani. It has been a month and I have still not received any refund from them. I have submitted complaints on the application but nobody responds....

I had multiple bookings throught zoomcar my refund got not initiated still so I would like to complaint against it. I have registered mobile number [protected]....

More than a month got over but still zoom car has not refunded my money back terrible to see. They won't answer to mails and customer care number is useless....