Zoomcar Complaints & Reviews

Address: Vizag

On May 1, 2021 I made a booking for Tata Hexa from Vizag to Hyderabad. I made the payment through phone pe and amount debited and transaction successful, but zoomcar didn't confirm my booking and showing no bookings.

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Address: Bangalore

Website: www.Zoomcar.com

Booking id 2680894

Zoomcar and it’s representatives are making a fool of me, like many others and aren’t refunding the amount despite numerous emails. INR 7740 pending. It’s time Zoomcar is sued and taught a lesson that it never defrauds anyone again

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I had to cancel my zoom car booking on 30 December 2020 (Location Bangalore). Total refund of Rs. 25775/- is pendig for last 4 months. I tried to contact them in all ways and not able to contact them. Submitted support ticket multiple times and no response.
My booking id is JPS6NXMBQ.

May 1, 2021

Complaint marked as Resolved

I got my refund today.

Zoomcar customer support has been notified about the posted complaint.

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GigilKG

May 1, 2021

This issue is resolved now. I received my Refund today.

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Address: Kolkata

My refund for two of my bookings for Ecosport on 16th jan and Hexa 17th jan is pending and the company doesnt even connects your calls to support executives or replies back on emails it all looks like i have been cheated and now they are not showing uo as they will have to pay my refund

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Arpit52

from Mumbai, Maharashtra

May 9, 2021

Hi Aasif,

My refund was also pending since January but finally after 3 months i have received the payment.
I suggest you to kindly contact them on Facebook. Share your booking id and screenshot of your booking to zoomcar by direct message on facebook.
They let you know the current status of your refund and they are very fast in replying as well.

Thanks,
Arpit

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Dear sirs,

I had cancelled my zoomcar booking on 14th April, 2021 because of change in plans . I was promptly promised refund of the money Rs. 6, 814 by 17 th April 2021 and still haven't received any updates on it. Considering these trying times during pandemic and suffering from covid myself. I sincerely request that the money is refunded as soon as possible

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I have booked a zoomcar and had to cancel due to some issues. The refund promised as per their policy is 10 working days and it's een almost an year and the refund is still pending.

Booking id:. JPS6N0F4E

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Arpit52

from Mumbai, Maharashtra

May 9, 2021

Hi Abhilash,

My refund was also pending since January but finally after 3 months i have received the payment.
I suggest you to kindly contact them on Facebook. Share your booking id and screenshot of your booking to zoomcar by direct message on facebook.
They let you know the current status of your refund and they are very fast in replying as well.

Thanks,
Arpit

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Account Name: Shagun Bansal
Email: [protected]@rocketmail.com

Please change the email to [protected]@gmail.com

There is no option to change and customer care is not helping me.

Aug 6, 2021

Complaint marked as Resolved

Zoomcar customer support has been notified about the posted complaint.

Verified Support

Apr 15, 2021

Zoomcar Customer Care's response Hello Shagun,

We understand your concern here. Unfortunately, we will be unable to change the email ID, however, we request you to drop an email at [protected]@zoomcar.com, our team shall have it checked.

Regards,
Ramya. S

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Address: Ground floor enzime tech park domlur service road, Hal old airport road isro colony domlur, bengaluru, Karnataka's

I have been waiting for my refund since last six months I haven't received any refund the last time spoke with the customer service was 3months ago and after that I couldn't reach them. I've tried calling them but it didn't connect

Aug 6, 2021

Complaint marked as Resolved

Zoomcar customer support has been notified about the posted complaint.

Verified Support

Apr 15, 2021

Zoomcar Customer Care's response Hello User,

Greetings!

We are sorry to know that you haven't received the refund. Please share the booking ID for our reference, we will have a check and we will do the needful.

Regards,
Ramya. S

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Address: Delhi

I have made a booking with zoomcar for car rental on 24th January 2021 with booking ID JPS6NNI67 but unfortunately they cancelled my trip and amount of Rs 10627 is due to be refunded by the company but has not been refunded till date i.e 8th April 2021. The customer support numbers are not at all working and there's no response for he emails sent. Kindly take appropriate action against the company as the company is trying to deliberately dupe customers.

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May 9, 2021

Complaint marked as Resolved

Refund Received

Zoomcar customer support has been notified about the posted complaint.

Verified Support

Apr 15, 2021

Zoomcar Customer Care's response Hello Arpit,

Greetings!

We deeply regret the delay caused in processing the refund. Upon checking, we see that the refund is processed to the account on 6/4/2021, we request you to wait for 15 days the refund shall hit the account.

Regards,
Ramya. S

Apr 15, 2021

Updated by Arpit52 Hi Ramya. S

As you said "Upon checking, we see that the refund is processed to the account on 6/4/2021"
So, would like to know that it has been processed in which account because i haven't received any refund yet (15 April) in my bank account.
Please let me know that when will i get pending refund in my bank account.

Thanks,
Arpit Saxena

Apr 21, 2021

Updated by Arpit52 Hi Ramya,
As you said "the refund is processed to the account on 6/4/2021, and wait for 15 days the refund shall hit the account."
But till today (21 April 2021) i haven't received the refund yet.
Please check and update me that where it got stuck.

Thanks & Regards
Arpit Saxena

Verified Support

May 25, 2021

Zoomcar Customer Care's response Hello Arpit,

Greetings!

We did check on the concern raised and we see that the refund has been successfully processed through the Cashfree link which was shared with your registered number on 06/05/21. Please check with your respective bank for confirmation.

Regards,
Dileep. KR

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One of my friend used my mobile number and email id for booking a zoomcar with his driving licence, but now when i am changing the profile it is not getting changed.
I called the customer care number of zoomcar and asked to change it but they told that now it cannot be changed.
But what can i do now... I want to book a zoomcar from my mobile number and email id but there is dl uploaded of my friend. Due to this issue i am not...

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Iam v Sudhakar I booked zoom car on 22 oct 2020 IDno JPS6NT30V
Refundable amount 4295/-but
Up to now money not refund
So please do it fast...

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Website: zoomcar.com

For booking id JPS6NBSXD, zoomcar is not initiating the refund from last 3 months.
Booking date 26th Dec, 2020.
Booking email id - [protected]@gmail.com
booking mobile number - [protected]
Refund amount - 4301 INR
I booked Ford freestyle car for dates 26 and 27 December 2020 from zoomcar app. One day before my trip date they cancelled my booking for no reason. Now neither they are replying to mails nor they are refunding me my booking amount which is INR 4301.
I have been trying continuously to contact zoomcar but they never reply for my mails. I tried to contact them via twitter multiple times and got the same automated reply that "we are trying our best to process your refund".
They have no right to hold my money without any reason. It is my hard earned money.
This is a very well known scam via zoomcar known as #zoomcarrefundscam. I am also victim of the same.
Please HELP...

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ID- JPS6NFVN9
25TH DECEMBER
BALENO CAR
I have not received my refund yet. Please look into his matter urgently.

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I have cancelled my Zoomcar booking with Booking Id JPS6NF93H on 24th Jan 2021. Total Refundable Amount is Rs. 16, 731/-. As per Zoomcar policy, my refund should have been processed within 30 working days but its been more than 60 days and I am still waiting for the refund. I have reached multiple times to Zoomcar support, every time they give me false timelines and refund never gets processed within those timelines. I am attaching screenshots of Booking Cancellation with refundable amount and zoomcar policy on refund timelines.

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Address: 29/25, Yellman Temple Street Ulsoor

My Name is Vimal KS staying in Bangalore Ulsoor- [protected].
I booked a car for rent on Jan 10th, 2021 with Zoom car, after returning the car back they never refunded my deposit amount INR 2044, they don't have any contact number or email to reach them. I wrote on Twitter about this but still, no response, and my money is still not refunded. Below is my booking number booking id: JPS6N60CA.
i has been 4 months now and still, they are not responding.
Kindly help me on this

Thanks
Vimal
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I've canceled my booking and didn't receive refund since then. Please refund the amount ASAP.
BOOKING ID - JPSN1XMS

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Booking (JPS6NFXYP) cancelled in December and no refund yet, policy says 1 month to process refund ( even that is non sense ). I remember I had met with an accident and owed ₹10000 to zoomcar, they started chasing me in 2 days, I couldn't pay because I had to take care of my parents. I won't accept just a refund now, you pay me interest, pay me for my time and a penalty for such irresponsibility. How many people refunds are you holding on to, I see your Twitter handle is full of people crying for refunds?

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This is regarding the booking JPS6N6KE6. The car was hit by another vehicle because of which one of the gates needed repair. On inspection, I was told that I would be charged 2000 INR, but later on, automatically, 7000 INR was charged. My email id is [protected]@gmail.com.

I have contacted numerous times through the app and website asking for the breakup of charges, but I have not received any response so far. It shows me an outstanding bill, which is frustrating, as I would like to clear whatever is the right amount.

After a lot of hunting, and a complete lack of help from Zoomcar I came across https://www.zoomcar.com/damage_charges. However, it lists 4000 INR for major damage, there's no way I can be charged 7000 INR for this.

Please delete my account as I can't keep following up if you aren't interested in resolving this and enabling me to clear the dues.

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I had booked a trip with zoomcar on 25th Dec but they called me up 2 hours before the journey to inform that my trip had to be cancelled because the car had an accident. No issue there but it's been more than 3 months now but they still haven't refunded my deposit. I have tried contacting them through every mode( even playstore) but to no success. Kindly help me out here.

Order Id- JPS6NBBX7

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I made a booking in zoom car for 18th January 2021 and got cancelled by some reasons. An amount of Rs.4, 777 is not refunded till date i.e, 29th March 2021. No means of contacting Zoom car and no reply to mails.

Zoomcar Complaints & Reviews

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Zoomcar reviews & complaints page 87

Payment done and debited but not showing booking confirmation

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Refund not processed yet

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Zoomcar Refund issue

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Refund pending since 16th jan and 17th jan

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Refund not received on 14th April 2021

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Refund not initiated for an year

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Email id change

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Refund not received since last 6 months

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Refund pending from January

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Regarding change of mobile number

Amount not refund

Refund not processed from last 3 months

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Refund do bhai

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Refund not received even after 60 days

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Refund is not given

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Refund pending since 320 days

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Refund not processed in 4 months, booking id - JPS6NFXYP

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account deletion

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Security deposit not refunded after 3 months

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Amount Not Refunded Since 3 Months

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