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www.zoomcar.com
2.3
Updated: May 1, 2026
Complaints 5738
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2597
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3141
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Zoomcar reviews & complaints page 87

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S
SmasherTechnoLord
May 24, 2021
Resolved
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Resolved

I want to delete my account due to the recent uproar of data breaches the company had in 2018 and would like to remove my information from their unsecured servers.
Aug 5, 2021
Complaint marked as Resolved 
Zoomcar customer support has been notified about the posted complaint.
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Hello User,

Greetings!

We do understand your concern here. We request you to drop an email at [protected]@zoomcar.com, our team shall have a check and shall revert to the email.

Regards,
Ramya. S
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    S
    Srajan S Suvarna
    May 22, 2021
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    Address: Manglore

    Please I want to update mail address of my zoomcar car profile.when I created my zoomcar profile I uploaded my friends mail address now I want to change the mail address into my mail address. contact provided on the profile is mine. so please provide solution to my probl
    Zoomcar customer support has been notified about the posted complaint.
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      A
      annastudio9
      May 20, 2021
      Resolved
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      Resolved

      Address: Pune

      I had booked car from zoomcar at 20 nov 2020. i had paid Rs.999 as deposit amount. Now its more than 6 months they haven't refund the amount. As per the policies deposit amount should refund within 28 working days to the account. Also there is no customer care contact number of support mail id to contact them regarding the issue. Please update when they are gonna refund my deposit.
      Aug 9, 2021
      Complaint marked as Resolved 
      Zoomcar customer support has been notified about the posted complaint.
      Verified Support
      May 25, 2021
      Zoomcar Customer Care's response       Hello User,

      Please accept our apologies for the delay caused in processing your refund. Upon checking we see that the refund has been already processed on 21/05/21 through the Cashfree link.

      Regards,
      Dileep. KR
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        N
        Neerjala
        May 19, 2021
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        Hi,
        I have booked Zoomcar services on 8th Mar 20 for 1 day.
        Since then I'm waiting for refund of Rs.2309/-
        I cannot reach customer support as I don't have existing booking(which is ridiculous as IVR disconnects if no current booking).
        I have been on emails with Zoomcar for 2 months with no outcome.
        All they do is ask me 24-48 hrs and bank details and the cycle goes on.
        More than 40+ mails have been sent till date.
        Please help
        Zoomcar customer support has been notified about the posted complaint.
        May 19, 2021
        Updated by Neerjala         Correction in Date of Booking : 8 Mar 21
        May 21, 2021
        Updated by Neerjala         Booking ID : JPS69765G
        Verified Support
        May 25, 2021
        Zoomcar Customer Care's response         Hello Neerjala,

        Greetings!

        Please accept our apologies for the delay caused in processing the refund. We are already working on initiating the refund, we will ensure it is done soon and notify you once the refund is processed.

        Regards,
        Dileep. KR
        Jun 07, 2021
        Updated by Neerjala         Hi Team,

        I have not received any update on this .
        Let me know.
        Aug 05, 2021
        Updated by Neerjala         Hi Team,

        Its 6 months im waiting for my refund.Please check in this asap.

        Regards,
        Neerjala
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          S
          santhosh gopisetty
          May 11, 2021
          Resolved
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          Resolved

          I have made a booking for Renault Kwid petrol for 23rd Jan 2021 from 3 PM to 8 PM. The amount got debited from my account for ₹1086, however the booking didn't happen, since then I was trying to reach CC on various occasions but the response was just an automated response but didn’t address my issue.

          Let me know still how long you will take to refund my money back to the source.
          Aug 5, 2021
          Complaint marked as Resolved 
          Zoomcar customer support has been notified about the posted complaint.
          Verified Support
          May 20, 2021
          Zoomcar Customer Care's response           Hello Santhosh,

          Greetings!

          Please accept our apologies for the inconvenience caused. Kindly share the email ID for our reference, we will look into the issue and we will do the needful.

          Regards,
          Ramya. S
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            A
            Arpit52
            from Mumbai, Maharashtra
            May 5, 2021
            Resolved
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            Resolved

            I have made a booking with zoomcar for car rental on 24th January 2021 with booking ID JPS6NNI67 but unfortunately they cancelled my trip and amount of Rs 10627 is due to be refunded by the company but has not been refunded till date i.e 5th May 2021. The customer support numbers are not at all working and there's no response for he emails sent. Kindly take appropriate action against the company as the company is trying to deliberately dupe customers.
            May 9, 2021
            Complaint marked as Resolved 
            .
            Zoomcar customer support has been notified about the posted complaint.
            Verified Support
            May 25, 2021
            Zoomcar Customer Care's response             Hello Arpit,

            Greetings!

            We did check on the concern raised and we see that the refund has been successfully processed through the Cashfree link which has been shared with your registered number on 06/05/21. Please check with your respective bank for confirmation.

            Regards,
            Dileep. KR
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              S
              sidole ravi reddy
              May 1, 2021
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              Address: Vizag

              On May 1, 2021 I made a booking for Tata Hexa from Vizag to Hyderabad. I made the payment through phone pe and amount debited and transaction successful, but zoomcar didn't confirm my booking and showing no bookings.
              Zoomcar customer support has been notified about the posted complaint.
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                R
                Rishabh Sonthalia
                Apr 29, 2021
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                Address: Bangalore
                Website: www.Zoomcar.com

                Booking id 2680894

                Zoomcar and it’s representatives are making a fool of me, like many others and aren’t refunding the amount despite numerous emails. INR 7740 pending. It’s time Zoomcar is sued and taught a lesson that it never defrauds anyone again
                Zoomcar customer support has been notified about the posted complaint.
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                  G
                  GigilKG
                  Apr 28, 2021
                  Resolved
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                  Resolved

                  I had to cancel my zoom car booking on 30 December 2020 (Location Bangalore). Total refund of Rs. 25775/- is pendig for last 4 months. I tried to contact them in all ways and not able to contact them. Submitted support ticket multiple times and no response.
                  My booking id is JPS6NXMBQ.
                  May 1, 2021
                  Complaint marked as Resolved 
                  I got my refund today.
                  Zoomcar customer support has been notified about the posted complaint.
                  View replies
                  This issue is resolved now. I received my Refund today.
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                    A
                    Aasif Ghaffari
                    Apr 27, 2021
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                    Address: Kolkata

                    My refund for two of my bookings for Ecosport on 16th jan and Hexa 17th jan is pending and the company doesnt even connects your calls to support executives or replies back on emails it all looks like i have been cheated and now they are not showing uo as they will have to pay my refund
                    Zoomcar customer support has been notified about the posted complaint.
                    View replies
                    Hi Aasif,

                    My refund was also pending since January but finally after 3 months i have received the payment.
                    I suggest you to kindly contact them on Facebook. Share your booking id and screenshot of your booking to zoomcar by direct message on facebook.
                    They let you know the current status of your refund and they are very fast in replying as well.

                    Thanks,
                    Arpit
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                      K
                      Kunal12345678
                      Apr 25, 2021
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                      Dear sirs,

                      I had cancelled my zoomcar booking on 14th April, 2021 because of change in plans . I was promptly promised refund of the money Rs. 6, 814 by 17 th April 2021 and still haven't received any updates on it. Considering these trying times during pandemic and suffering from covid myself. I sincerely request that the money is refunded as soon as possible
                      Zoomcar customer support has been notified about the posted complaint.
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                        A
                        Abilash77
                        from Bengaluru, Karnataka
                        Apr 24, 2021
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                        I have booked a zoomcar and had to cancel due to some issues. The refund promised as per their policy is 10 working days and it's een almost an year and the refund is still pending.

                        Booking id:. JPS6N0F4E
                        Zoomcar customer support has been notified about the posted complaint.
                        View replies
                        Hi Abhilash,

                        My refund was also pending since January but finally after 3 months i have received the payment.
                        I suggest you to kindly contact them on Facebook. Share your booking id and screenshot of your booking to zoomcar by direct message on facebook.
                        They let you know the current status of your refund and they are very fast in replying as well.

                        Thanks,
                        Arpit
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                          S
                          SHAGUN BANSEL
                          Apr 14, 2021
                          Resolved
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                          Resolved

                          Account Name: Shagun Bansal
                          Email: [protected]@rocketmail.com

                          Please change the email to [protected]@gmail.com

                          There is no option to change and customer care is not helping me.
                          Aug 6, 2021
                          Complaint marked as Resolved 
                          Zoomcar customer support has been notified about the posted complaint.
                          Verified Support
                          Apr 15, 2021
                          Zoomcar Customer Care's response                           Hello Shagun,

                          We understand your concern here. Unfortunately, we will be unable to change the email ID, however, we request you to drop an email at [protected]@zoomcar.com, our team shall have it checked.

                          Regards,
                          Ramya. S
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                            I
                            Itsanimesh
                            Apr 8, 2021
                            Resolved
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                            Resolved

                            Address: Ground floor enzime tech park domlur service road, Hal old airport road isro colony domlur, bengaluru, Karnataka's

                            I have been waiting for my refund since last six months I haven't received any refund the last time spoke with the customer service was 3months ago and after that I couldn't reach them. I've tried calling them but it didn't connect
                            Aug 6, 2021
                            Complaint marked as Resolved 
                            Zoomcar customer support has been notified about the posted complaint.
                            Verified Support
                            Apr 15, 2021
                            Zoomcar Customer Care's response                             Hello User,

                            Greetings!

                            We are sorry to know that you haven't received the refund. Please share the booking ID for our reference, we will have a check and we will do the needful.

                            Regards,
                            Ramya. S
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                              A
                              Arpit52
                              from Mumbai, Maharashtra
                              Apr 8, 2021
                              Resolved
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                              Resolved

                              Address: Delhi

                              I have made a booking with zoomcar for car rental on 24th January 2021 with booking ID JPS6NNI67 but unfortunately they cancelled my trip and amount of Rs 10627 is due to be refunded by the company but has not been refunded till date i.e 8th April 2021. The customer support numbers are not at all working and there's no response for he emails sent. Kindly take appropriate action against the company as the company is trying to deliberately dupe customers.
                              May 9, 2021
                              Complaint marked as Resolved 
                              Refund Received
                              Zoomcar customer support has been notified about the posted complaint.
                              Verified Support
                              Apr 15, 2021
                              Zoomcar Customer Care's response                               Hello Arpit,

                              Greetings!

                              We deeply regret the delay caused in processing the refund. Upon checking, we see that the refund is processed to the account on 6/4/2021, we request you to wait for 15 days the refund shall hit the account.

                              Regards,
                              Ramya. S
                              Apr 15, 2021
                              Updated by Arpit52                               Hi Ramya. S

                              As you said "Upon checking, we see that the refund is processed to the account on 6/4/2021"
                              So, would like to know that it has been processed in which account because i haven't received any refund yet (15 April) in my bank account.
                              Please let me know that when will i get pending refund in my bank account.

                              Thanks,
                              Arpit Saxena
                              Apr 21, 2021
                              Updated by Arpit52                               Hi Ramya,
                              As you said "the refund is processed to the account on 6/4/2021, and wait for 15 days the refund shall hit the account."
                              But till today (21 April 2021) i haven't received the refund yet.
                              Please check and update me that where it got stuck.

                              Thanks & Regards
                              Arpit Saxena
                              Verified Support
                              May 25, 2021
                              Zoomcar Customer Care's response                               Hello Arpit,

                              Greetings!

                              We did check on the concern raised and we see that the refund has been successfully processed through the Cashfree link which was shared with your registered number on 06/05/21. Please check with your respective bank for confirmation.

                              Regards,
                              Dileep. KR
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                                G
                                Gamer Sp
                                Apr 8, 2021
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                                Resolved

                                Regarding change of mobile number

                                One of my friend used my mobile number and email id for booking a zoomcar with his driving licence, but now when i am changing the profile it is not getting changed.
                                I called the customer care number of zoomcar and asked to change it but they told that now it cannot be changed.
                                But what can i do now... I want to book a zoomcar from my mobile number and email id but there is dl uploaded of my friend. Due to this issue i am not...
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                                C
                                Chinnammudu
                                Apr 5, 2021
                                Resolved
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                                Resolved

                                Iam v Sudhakar I booked zoom car on 22 oct 2020 IDno JPS6NT30V
                                Refundable amount 4295/-but
                                Up to now money not refund
                                So please do it fast
                                Aug 5, 2021
                                Complaint marked as Resolved 
                                Zoomcar customer support has been notified about the posted complaint.
                                View replies
                                Hello Chinnammudu,

                                Greetings!

                                We deeply regret the delay caused in processing the refund. Upon checking, we see that the refund is settled through the Cashfree link.

                                Regards,
                                Ramya. S
                                Reply
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                                  B
                                  [email protected]
                                  Apr 5, 2021
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                                  Website: zoomcar.com

                                  For booking id JPS6NBSXD, zoomcar is not initiating the refund from last 3 months.
                                  Booking date 26th Dec, 2020.
                                  Booking email id - [protected]@gmail.com
                                  booking mobile number - [protected]
                                  Refund amount - 4301 INR
                                  I booked Ford freestyle car for dates 26 and 27 December 2020 from zoomcar app. One day before my trip date they cancelled my booking for no reason. Now neither they are replying to mails nor they are refunding me my booking amount which is INR 4301.
                                  I have been trying continuously to contact zoomcar but they never reply for my mails. I tried to contact them via twitter multiple times and got the same automated reply that "we are trying our best to process your refund".
                                  They have no right to hold my money without any reason. It is my hard earned money.
                                  This is a very well known scam via zoomcar known as #zoomcarrefundscam. I am also victim of the same.
                                  Please HELP...
                                  Zoomcar customer support has been notified about the posted complaint.
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                                    B
                                    Bhavin Kachalia
                                    Apr 5, 2021
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                                    ID- JPS6NFVN9
                                    25TH DECEMBER
                                    BALENO CAR
                                    I have not received my refund yet. Please look into his matter urgently.
                                    Zoomcar customer support has been notified about the posted complaint.
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                                      A
                                      Amit Kr M
                                      from Bengaluru, Karnataka
                                      Apr 5, 2021
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                                      I have cancelled my Zoomcar booking with Booking Id JPS6NF93H on 24th Jan 2021. Total Refundable Amount is Rs. 16, 731/-. As per Zoomcar policy, my refund should have been processed within 30 working days but its been more than 60 days and I am still waiting for the refund. I have reached multiple times to Zoomcar support, every time they give me false timelines and refund never gets processed within those timelines. I am attaching screenshots of Booking Cancellation with refundable amount and zoomcar policy on refund timelines.
                                      Zoomcar customer support has been notified about the posted complaint.
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