Zoomcar Complaints & Reviews

Hi,

Date of incident-Jan 10th 2021

I have booked Zoomcar with booking id reference to complaint subject on Jan 10th 2021 for 7 hours .The booking got completed on same day and they have to refund an amount of Rs 2299. Its been 80 days and still the amount is not credited to my bank account .

I'm attaching screenshot of Booking Id for reference.

I'm really disappointed with Zoomcar service and earlier i have sent an email regarding refund to them and i did not receive any response from them.

Regards
Sukhesh

I have done booking#JPS6N2K05 on 30 Oct 2020 which have been cancelled on 16 Nov 2020, as per mail communication be Zoomcar refund amount(12154/- INR)should have been completed by Nov 17 2020.

As of today 27 March no refund have processed by Zoomcar neither any response by Zoomcar support team. Zoomcar twitter handled just responding with bot repose with no commitment on final refund.

Zoomcar charge customer 300/- INR per hour for delayed return of car, while they are not honoring refunds for hundreds of customers since over one year. Strick action need to be taken against Zoomcar

I cancelled one of my trip in zoomcar.It has been over 3 months and still i didnt get my money back.I dont know how are they doing business in india like this for so many years.They didnt even provide a contact number also for customer assistance.I just want my hard earned money back

I booked November 27/2020 my Refund Amount not received 125 day, s completed why not send amount My Paytm wallet today date 26/03/2021Zoom car ID JPS6N449P
My mail [protected]@gmail.com or contact:[protected] call me
Or zoomcar coupon send me

I had placed a booking on 20th july 2020 with booking id number JPS6NSHL7.I had uploaded my bills the refund yet to come its been 11 months already but money did not get received to my account

Zoomcar has to refund me 16, 145 and it's been 212 days I have been waiting for my refund. Here are my booking details JPS6NDBK1 and JPS6N0NJW.

Hi,

I had booked a Swift car in Bangalore on December 27, 2020 by paying INR7, 053 (including security deposit and car rental charges) via Credit Card. Booking ID: JPS6NXI3H

On the day of delivery i.e. December 28, 2020 I received a call from Zoomcar employee that he has to cancel my booking due to some reason and informed me that since the booking was cancelled by their team, I would receive full refund within 2-3 business days.

Since January 3, 2021 I have relentlessly been following up with the Zoomcar team to let me know the status of my refund but to my sheer disappointment and frustration, there is absolutely no response whatsoever. I have tried multiple ways to raise my concern to Zoomcar via emails, app, their website, etc. but all in vain.

I am attaching the screenshots from Zoomcar app containing the Booking ID, Refund amount and the current status showing as pending refund from Zoomcar for easy reference.

I ajve cancelled my booking in Month of May 2020. As per there norms refund should be initiated within 5-10 days. I haven't received yet. Booking Id : JPS6N1UGO

Zoomcar Booking: JPS6NDN55
Haven't still received the refund of Rs. 1067.

Hi,
as we made transaction on aug 14th 2020 amount of Rs.12400/- to zoomcar by the card payment and the car was cancelled and they raised charge back but as upto now I didn't receive any amount. we contacted the zoomcar coustemer care they said that we already raised a chargeback there was a problem with your bank only and they told me one id: Pay_FQcS2IldMjNSiE
so please help me its been 7 months we are facing lots of trouble with your bank
thank you

Hi Team
I have been contacting zoom car for the security refund from august 2020 and it’s been more than 6 months they have processed my refund please do the needful

I booked a car from zoomcar on 19th November for 19100 rupees. I cancelled the car on 2nd December and was supposed to get 18900 rupees in 30 working days. It has now been over 90 working days and I have still not received the amount.
I have tried mailing zoomcar and they have not replied and they do not allow us to contact them on phone unless we have a live booking. My booking number is JPS6N43KY.

My money has not credited my bank account on your specified date. I have Enclose proof.
They usually have the same problem.It is very difficult to call them on the phone.They never returned the money to anyone on the date they say.

I have booked a car on 6th May, 2020 and cancelled same on 4th May, 2020, for which i have paid amount of Rs. 3, 444(Deposit- Rs.3, 000 and Fare - 444), But did not get the refund of Rs.3, 444 even after today(it's been since 10 months.
Please provide the refund within one month
Name - R Krishna
Mobile No. - [protected]
Refundable amount - Rs.3444
Loss of amount for me - Monthly 500 for credit card bill.

I booked a car from zoomcars which I've booked 3 months ago in pune and due to some issue it got cancelled and they said you'll get your refund in 30 days but till now we haven't got our refund!

My booking ID being JPS6N2O9W, completed on 8th Nov, 2020 is still not processed. Having made this payment through the credit card, I have incurred heavy interest charges (42% p.a.). Also not to forget the impact on credit score. National Consumer Helpline was also helpless as they too didn't receive any revert from the company.

Dear Team,

I have booked a Zoom Car from Pune on 30th December 2020 for a day trip to Mumbai. When I went to take the delivery of the Car in the morning, my booking cannot be full-filled and was cancelled, due to name mismatch on Driving License and Aadhar Card.
I have remitted Rs. 4666 towards the Security Deposit while booking the car. Its been more then 3 months, I am waiting for the Refund.
To my amazement I have written twice to them for the same, but all in vain. Request you look into my complain.

Dear team,

We made two bookings in Zoomcar on 10th December and we are still awaiting for refund amount from the zoomcar team. We
tried to reach their customer support number multiple times and all the attempts are in vain. We tried to reach the
customer care on email for four times, none of the emails are responded by the zoomcar team.

BOOKING ID : JPS6NF4CY
Date: 10-December-2020
Paid amount : 3055
Cancellation fees : 200
Total refundable amount : 2855

BOOKING ID : JPS6NFVTY
Date: 10-December-2020
Paid amount : 2873
Trip charges : 1374
Total refundable amount/ security deposit : 1499

Total amount to be refunded from Zoomcar : 4354 Rps
Pending Since and delay days : December 10 - 2020 and delayed by 100 days
Userid : m.[protected]@gmail.com

I have completed my trip on 15 Jan 2021 and till today I haven’t received my security amount. The policy says that amount will be reflected in 15 days into my account. Till today it is showing as Pending Refund.

There is no proper customer care support for already completed trips.
I don't know why it takes too long to refund amount. I have email them but didn't receive response.

I had booked 2 cars on zoomcar app, but due to some urgency have to cancel those bookings, now it's been 3 months I have not received my refund amount yet.

Here is my booking IDs:

1. JPS6NX5SK
2.JPS6NX5GN

It will be helpful if you resolve this issue ASAP.