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www.zoomcar.com
2.3
Updated: Nov 7, 2025
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Zoomcar reviews & complaints page 91

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S
saabu_sir
from Noida, Uttar Pradesh
Feb 26, 2021
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I had booked 2 trips with Zoomcar. The first one ended on 9th Jan (JPS6NXHRG) and the other ended on 24th Jan (JPS6N6Z19). I read it somewhere that the company has extended the refund time to 30 days, which i was okay with. But now it's been more than 30 days and still no refund is made.
There is absolutely no way to contact the customer care as the IVR won't let you talk to a customer executive if you don't have a future booking. Why would someone having queries about Refund be having a future booking. This is sheer case of negligence and ignorance from the company's side.
+1 photos
Zoomcar customer support has been notified about the posted complaint.
Mar 07, 2021
Updated by saabu_sir I received a mail from the company asking my contact details. I have already got my account verified with my contact number and not sure why would they require it separately.
However, i replied to the mail and now the email ([protected]@gmail.com) seems be fake as i received a notification that "Address not found".
This is not the behaviour a customer expects from such a big company. No other means to contact the customer care. How is this still not checked by any of the authorities and the company still continues to take bookings.
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    Honey Singh Jadon
    Feb 25, 2021
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    Refund according to policy should be initiated within 30 days but it's been 3 months
    +3 photos
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    Feb 25, 2021
    Updated by Honey Singh Jadon     Its my last complaint and now I will take legal action so kindly resolve this else I will see you in court
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      V
      Vinita Ramnani
      Feb 25, 2021
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      Refund pending: I had booked a car for 15th Jan-2021 to 16th Jan-2021 in Delhi from zoomcar under the name of Vinita J Ramnani. It has been a month and I have still not received any refund from them. I have submitted complaints on the application but nobody responds.
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        R
        Ravikiranchityala
        Feb 25, 2021
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        I had multiple bookings throught zoomcar my refund got not initiated still so I would like to complaint against it. I have registered mobile number [protected].
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          S
          Syed Mushahid Pasha
          Feb 24, 2021
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          Website: Zoomcar.co.in

          More than a month got over but still zoom car has not refunded my money back terrible to see. They won't answer to mails and customer care number is useless.
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            S
            Subhani .shaik
            Feb 24, 2021
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            It's been three months now, yet to receive my refunds..
            Zoomcar customer support has been notified about the posted complaint.
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              N
              neeta27
              Feb 24, 2021
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              Address: 7th Floor, Tower-B, Diamond District, 150, HAL Airport Road, Kodihalli, Bangalore – 560008

              HI Team,

              I have ZoomCar booking on 12/11/2020, but still I haven't received my Refund. Please help. Attached Booking Cancellation receipt.

              Regards
              Neeta Singh
              (+91) [protected]
              +1 photos
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                N
                neeta27
                Feb 24, 2021
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                Address: 7th Floor, Tower-B, Diamond District, 150, HAL Airport Road, Kodihalli, Bangalore – 560008

                HI Team,

                I have ZoomCar booking on 13/11/2020, but still I haven't received my Refund. Please help. Attached Booking Cancellation receipt.

                Regards
                Neeta Singh
                (+91) [protected]
                +1 photos
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                  M
                  mnjtkumar
                  Feb 24, 2021
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                  I had cancelled my booking on 16th Jan, 2021 but didn't get any refund from Zoomcar till now. Zoomcar app is waste of time only as I am not getting any response from them. I tried contacting them via email so many times but useless. I don't know what is going on
                  Zoomcar customer support has been notified about the posted complaint.
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                    S
                    shalmiya
                    Feb 24, 2021
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                    Address: Bangalore

                    I had booked and cancelled a booking on 18th December 2020. However its been over 2 months and I have not received my refund amount of Rs.12, 336. Even after several follow ups and complaints, I have no resolution. Booking reference # JPS6NBUO6INVOICE
                    Zoomcar customer support has been notified about the posted complaint.
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                      L
                      Loki420
                      Feb 24, 2021
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                      Address: Bangalore
                      Website: www.zoomcar.com

                      Booking ID is JPS6N49E4
                      REFUND OF RS. 4550
                      Zoomcar customer support has been notified about the posted complaint.
                      Feb 24, 2021
                      Updated by Loki420                       Been months but refund is not initiated
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                        A
                        Akshaykumarvv
                        Feb 24, 2021
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                        I booked zoomcar on Nov 12 according to their policy they have to give refund back within 30 days .But its been 3 months and i didn't received my refund .
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                          R
                          ranjith221
                          Feb 24, 2021
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                          Address: Hyderabad

                          My name is veera bhrama chary, my booking id is JPS6N2NKE, I didn't get my refund since 4months, please take the action against zoom car
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                            N
                            nagapavankumar kalepu
                            Feb 24, 2021
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                            Dear Sir / Madam,

                            I am writing to you to raise an issue about: Car Rental

                            I made a booking car in Dec 2020 and booking and trip got completed successfully. After that paid advance refund 2499 Rupees got initiated. But till the date refund is not done.

                            I tried to reach in all mediums but no response.

                            Kindly take it seriously.

                            It occurred on: 13/12/2020

                            clear the refund.

                            I look forward to your prompt response on this matter. I would like to keep a complete record of my case, so please reply back via this email account.

                            Yours faithfully,

                            Naga pavan kalepu

                            : [protected] nagapavan.[protected]@gmail.com
                            :

                            410, 1st floor, 1st cross, yemlur
                            Bangalore
                            560037
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                              M
                              Mahesh_Jada
                              from Panvel, Maharashtra
                              Feb 23, 2021
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                              Hi
                              its been 6 months i didn't received my refund amount Rs. 5687 (booking ID's: JPS6NDVXW, JPS6NY89F). after several followups via mail still i am waiting for the refund to credit in my account. i am completely clueless how come they are getting business even after after cheated thousands of customers. And the worst thing is none of the contact numbers are working.
                              Zoomcar customer support has been notified about the posted complaint.
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                                A
                                Arjun Dhar
                                Feb 23, 2021
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                                Address: Sector-N, House No. 350/1 Ashiyana, Near Pasi Qila Chauraha

                                ZoomCar booking with ID: JPS6N2ZMZ was done and completed duly on 31/10/2020. Final settlement of Rs. 5200/- was supposed to be returned in 30 working days and it is around 4 months and no communication has been initiated from the Zoomcar side
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                                  S
                                  shwetang agarwal
                                  Feb 23, 2021
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                                  It has been more that 3 months since I cancelled the booking. Earlier when I was able to connect to costumer agent via phone, they told me to wait for 90 working days. And even after that when refund was not initiate, they told me to wait for another week. But it has been a month since I am trying to call the customer care number, but am not getting option to talk to any agent. There is no way to reach anyone. Following is the booking id : JPS6NT6MS
                                  Zoomcar customer support has been notified about the posted complaint.
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                                    R
                                    rjreddy78
                                    Feb 23, 2021
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                                    I have booked multiple bookings in between july and November with Zoomcar and none of the amount is refunded to my account so far.
                                    Every time they promise to reutrn but nothing is made so far.
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                                      S
                                      Satish Khatwani
                                      Feb 23, 2021
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                                      Resolved

                                      Address: Bangalore

                                      I have cancelled my booking on 29 July, 2020. The pending amount stands at 8437 rupees. After multiple follow ups on calls, social media till date I have still not recieved the refund amount. During these months, I paid an additional 1000 rupees as legal charges to a legal firm and have sent a legal notice to the company but they have never responded on the legal notice neither they have refunded the money.
                                      +2 photos
                                      Apr 11, 2021
                                      Complaint marked as Resolved 
                                      The company has refunded the full amount however did not pay the expense of sending the legal notice neither responded to it
                                      Zoomcar customer support has been notified about the posted complaint.
                                      Feb 24, 2021
                                      Updated by Satish Khatwani                                       Thank you. Attaching copy of legal notice

                                      Mar 03, 2021
                                      Updated by Satish Khatwani                                       No response from zoomcar yet
                                      Mar 07, 2021
                                      Updated by Satish Khatwani                                       Not yet resolved
                                      Verified Support
                                      Apr 16, 2021
                                      Zoomcar Customer Care's response                                       Hello Satish,

                                      Greetings!

                                      We are sorry to know that you haven't received the refund. Upon checking, we see that refund is successfully settled through the Cashfree link.

                                      Regards,
                                      Ramya. S
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                                        A
                                        AayushiKabra
                                        Feb 22, 2021
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                                        I had completed my trip on 04 Jan, 2021
                                        On Mahindra Scorpio.
                                        It's been almost 2 months and I haven't received my refund of 1499.
                                        On the app it shows Pending Refund since Jan04, 2021.
                                        I am unable to contact the customer care too
                                        My Booking Id is JPS6NXGES
                                        Zoomcar customer support has been notified about the posted complaint.
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