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www.zoomcar.com
2.3
Updated: Nov 7, 2025
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Zoomcar reviews & complaints page 91

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S
Saif45
from Hyderabad, Telangana
Mar 1, 2021
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I booked a car on 24th January but it did not get confirm and when I called zoomcar they said they haven't received payment so I contacted my bank and filed a customer dispute form. I came to know that the money is already credited to zoomcar account but they are denying... I want my refund back immediately as it's causing me a mental agony.
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    M
    minaz231994
    from Bengaluru, Karnataka
    Mar 1, 2021
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    It’s been 6 months, I haven’t received refund wrt two of my booking(Id1:JPS6NVNGA, id2:JPS6NVNWJ) and also not able to reach out to customer care executives
    +1 photos
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      A
      Arjun Kharbanda
      from New Delhi, Delhi
      Mar 1, 2021
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      I booked a zoomcar in Hyderabad on the 23rd of January 2021 but after my payment was deducted the zooomcar app closed and my booking was unconfirmed. It was later canceled and I was told i would get a refund within 30 days. It is now March 1 2021 and still no refund of communication from zoomcar. I have tried to reach them via call/ email and Twitter but have reached nowhere

      Booking ID:JPS6NN7Z6
      +2 photos
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        D
        Dinesh Dasari
        from Malkajgiri, Telangana
        Mar 1, 2021
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        This complaint is regarding my recent zoomcar bookiing. I have booked a tata tiago in the month of November 2020, ID- JPS6N4KYG. I have promised a refund amount of 1000/- rupees, but it has been almost 3 months since i have completed my booking but i didnt received my refund amount. Please make sure that this complaint may reach to there portal. Thank you.
        +1 photos
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          A
          Anudeep.009
          from Mangalagiri, Andhra Pradesh
          Mar 1, 2021
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          Address: www.zoomcar.com
          Website: www.zoomcar.com

          Hi I am Anudeep,

          I booked a Zoom car service on January 3rd 2021 in Vizag with amount of 5201 where I paid 4981 through my debit card and rest 220 through zoom points but Due to my personal reasons i has cancel the booking . After 2 days I contacted the zoom car customer care service about the money refund, then the Zoom customer care service guy told that money will be refund in 30 days into my account . But today is March 1st, 2021 still i didn't get my money into my account .

          Please kindly take action on zoom car and Refund me my money .

          Thank you,
          Anudeep Pokuri
          +1 photos
          Zoomcar customer support has been notified about the posted complaint.
          Mar 01, 2021
          Updated by Anudeep.009           My booking ID number : JPS6NX0LI
          Mar 01, 2021
          Updated by Anudeep.009           CAR MODEL : Hyundai i20 Elite
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            R
            Roshan95
            from Hāora, West Bengal
            Mar 1, 2021
            Feb 7, 2023
            This thread was updated on Feb 7, 2023
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            No refund of money,cancellation done from zoomcar's end

            Address: 145/3/A Baruipara Lane, Anjanisut Apartment , 3rd Floor,Flat-303

            It has been more than 3 months that zoomcar cancelled the car we booked as they mentioned that the car had a brokedown instead of helping us out they have been mentally torturing us for 3 months now, their cancellation policy says refund will be there in 30 days it has been more than 90 days.
            We did prior booking of 11, 826 and they haven't refunded the money thought if consumer forum can help before sending in a legal notice.
            Booking...
            +1 photos
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            H
            Harnoor Gauba
            Feb 28, 2021
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            Had a booking for 8 am

            Got a message saying issues with booking with a number that was out of service.

            After reaching the pick up site was told the said car is not available. No one giving a clear answer.

            Then called the customer care spoke with aatika and 2 other people. Was told they will get back. Get a call that the booking is cancelled because no car. So forcefully gotten cancelled from the customer care. All this and the app shows the car is still available for booking.

            Worst experience and worst customer care.
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              M
              Manojvera
              from Ahmedabad, Gujarat
              Feb 27, 2021
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              Address: Ahmedabad

              I have made a booking on 25th Nov 2020, booking iD#JPS6NTNL6, i have been emailing about the refund which is still not credited in my account and i also had a word with customer executive regarding the same issue but there is no solution provided till yet.

              Please proceed with the refund ASAP as it has been more than 3 months now.

              Regards,
              Manoj
              Contact - [protected], [protected]
              +1 photos
              Zoomcar customer support has been notified about the posted complaint.
              Mar 05, 2021
              Updated by Manojvera               Any update on this complaint as it has not been resolved yet.
              Mar 08, 2021
              Updated by Manojvera               Can anyone please solve this issue.
              Mar 10, 2021
              Updated by Manojvera               Still there is no resolution provided, can someone please help with this issue as it has been a long time now and no one is even bothered to help.
              Mar 17, 2021
              Updated by Manojvera               Can someone please show some courtesy to at least reply on this email as it is pending since so many days.
              Mar 23, 2021
              Updated by Manojvera               Any update on this.?
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                R
                Ravindra Devisetty
                from Quthbullapur, Telangana
                Feb 26, 2021
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                Address: 7th Floor, Tower-B, Diamond District, 150, HAL Airport Road, Kodihalli, Bangalore – 560008

                Zoomcar is not refunding the amount even after 30 days. I have sent multiple requests through their app but dint get any response.
                I have reached out to them through Facebook Messenger & Twitter but they are not providing any update.
                There is no direct contact number for customer support to dial in & talk.
                There are thousands of customers who are having similar issues.
                Zoomcar has not initiated refunds since early 2020 but at the same time they are accepting new bookings.
                In my case I had made a booking & canceled it. As per their terms & conditions, the refund will be initiated in 30 days. However its nearly 3 months they haven't refund my booking amount of 30497Rs.

                Booking Details:
                Booking id: JPS6N2Q16
                Booking Cancelation date: 22nd Dec 2020
                Booking Amount: 30497
                Email id: devisetty.[protected]@gmail.com
                Cell number: [protected]
                +1 photos
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                  J
                  johnbhatia
                  from Kolkata, West Bengal
                  Feb 26, 2021
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                  Booking ID JPS6NFG3C
                  Booked on 04.12.2020
                  Booking automatically got cancelled as the car did not arrive at the pickup location, followed with sms confirmation of cancellation.

                  Rs. 8372/- paid via net banking, but till date the refund has not been done. Neither there is any process to reach out to Zoomcar not any contact no is available. What a way to rob people.
                  Zoomcar customer support has been notified about the posted complaint.
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                    S
                    saabu_sir
                    from Noida, Uttar Pradesh
                    Feb 26, 2021
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                    I had booked 2 trips with Zoomcar. The first one ended on 9th Jan (JPS6NXHRG) and the other ended on 24th Jan (JPS6N6Z19). I read it somewhere that the company has extended the refund time to 30 days, which i was okay with. But now it's been more than 30 days and still no refund is made.
                    There is absolutely no way to contact the customer care as the IVR won't let you talk to a customer executive if you don't have a future booking. Why would someone having queries about Refund be having a future booking. This is sheer case of negligence and ignorance from the company's side.
                    +1 photos
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                    Mar 07, 2021
                    Updated by saabu_sir                     I received a mail from the company asking my contact details. I have already got my account verified with my contact number and not sure why would they require it separately.
                    However, i replied to the mail and now the email ([protected]@gmail.com) seems be fake as i received a notification that "Address not found".
                    This is not the behaviour a customer expects from such a big company. No other means to contact the customer care. How is this still not checked by any of the authorities and the company still continues to take bookings.
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                      H
                      Honey Singh Jadon
                      Feb 25, 2021
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                      Refund according to policy should be initiated within 30 days but it's been 3 months
                      +3 photos
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                      Feb 25, 2021
                      Updated by Honey Singh Jadon                       Its my last complaint and now I will take legal action so kindly resolve this else I will see you in court
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                        V
                        Vinita Ramnani
                        Feb 25, 2021
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                        Refund pending: I had booked a car for 15th Jan-2021 to 16th Jan-2021 in Delhi from zoomcar under the name of Vinita J Ramnani. It has been a month and I have still not received any refund from them. I have submitted complaints on the application but nobody responds.
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                          R
                          Ravikiranchityala
                          Feb 25, 2021
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                          I had multiple bookings throught zoomcar my refund got not initiated still so I would like to complaint against it. I have registered mobile number [protected].
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                            S
                            Syed Mushahid Pasha
                            Feb 24, 2021
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                            Website: Zoomcar.co.in

                            More than a month got over but still zoom car has not refunded my money back terrible to see. They won't answer to mails and customer care number is useless.
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                              S
                              Subhani .shaik
                              Feb 24, 2021
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                              It's been three months now, yet to receive my refunds..
                              Zoomcar customer support has been notified about the posted complaint.
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                                N
                                neeta27
                                Feb 24, 2021
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                                Address: 7th Floor, Tower-B, Diamond District, 150, HAL Airport Road, Kodihalli, Bangalore – 560008

                                HI Team,

                                I have ZoomCar booking on 12/11/2020, but still I haven't received my Refund. Please help. Attached Booking Cancellation receipt.

                                Regards
                                Neeta Singh
                                (+91) [protected]
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                                  neeta27
                                  Feb 24, 2021
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                                  Address: 7th Floor, Tower-B, Diamond District, 150, HAL Airport Road, Kodihalli, Bangalore – 560008

                                  HI Team,

                                  I have ZoomCar booking on 13/11/2020, but still I haven't received my Refund. Please help. Attached Booking Cancellation receipt.

                                  Regards
                                  Neeta Singh
                                  (+91) [protected]
                                  +1 photos
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                                    M
                                    mnjtkumar
                                    Feb 24, 2021
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                                    I had cancelled my booking on 16th Jan, 2021 but didn't get any refund from Zoomcar till now. Zoomcar app is waste of time only as I am not getting any response from them. I tried contacting them via email so many times but useless. I don't know what is going on
                                    Zoomcar customer support has been notified about the posted complaint.
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                                      S
                                      shalmiya
                                      Feb 24, 2021
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                                      Address: Bangalore

                                      I had booked and cancelled a booking on 18th December 2020. However its been over 2 months and I have not received my refund amount of Rs.12, 336. Even after several follow ups and complaints, I have no resolution. Booking reference # JPS6NBUO6INVOICE
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