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www.zoomcar.com
2.3
Updated: May 1, 2026
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Zoomcar reviews & complaints page 91

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H
Hshanu
from Anandnagar, Uttar Pradesh
Mar 2, 2021
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I have tried a million times to reach to them and ask where is my refund through emails as well as through their customer care number . I haven’t got any reply from them for my bookings. On their application it shows that the refund is pending but the aren’t just processing it.
Zoomcar customer support has been notified about the posted complaint.
Mar 02, 2021
Updated by Hshanu This is the booking details

Mar 08, 2021
Updated by Hshanu Still the refund is not processed and no one from the company have tried to reach to me regarding this issue.
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    K
    khemka_ji
    Mar 2, 2021
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    Address: Zoomcar India Pvt. Ltd. Bangalore
    Website: Zoomcar.com

    The company has promised to refund my fuel amount within a month but company has not refunded the amount even after 2 months. When I call a customer care team they continously asking me to wait for a 1 week but till now I haven't received any amount.
    Zoomcar customer support has been notified about the posted complaint.
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      A
      abhishekreddy055
      Mar 2, 2021
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      Address: Indiranagar

      Zoom Car has pending payout of 94750 from past 1 year
      Zoomcar customer support has been notified about the posted complaint.
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        S
        Sathyaa6060
        from Kottayam, Kerala
        Mar 1, 2021
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        Address: 7th Floor, Tower-B, Diamond District, 150, HAL Airport Road, Kodihalli, Bangalore – 560008

        I have booked zoom car on Jan 11 2021 from chennai to coimbatore.
        But i have cancelled the booking on Jan 13 2021 evening.
        While cancelling the app showed the amount booked will refund to the source within 30 days to the source account.

        But my amount is still not credited to my account. Even after 45 Days.
        I have sent mail to Zoom car but they just give a reply for name sake as your fund will be given soon. The mobile number of zoom car is also not reachable. They give response in customer care only to new bookings. The IVR of the toll free number is also set like that way.

        I have been affected a lot due to Zoomcar. Kindly get the amount refund for me.
        My Booking ID JPS6N6KYX
        Zoomcar customer support has been notified about the posted complaint.
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          M
          mekunal19
          from Noida, Uttar Pradesh
          Mar 1, 2021
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          Address: BANGALORE

          I had made a booking with zoomcar for car rental on 16th October 2020 with booking ID JPS6NTK7F but cancelled it due to some reasons. An amount of Rs 16, 763.00 is due to be refunded by the company but has not been refunded till date i.e 1st March 2021.
          The customer support numbers are not at all working and there's no response for he emails sent. Kindly take appropriate action against the company as the company is trying to deliberately dupe customers
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            V
            vikas21ravindran
            Mar 1, 2021
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            I made two bookings, in July (JPS6N59WB) and August (JPS6NDHII). The refunds from both the bookings were INR 999 and INR 2, 500 respectively.
            In a clear violation of their own refund policy, the refunds have not been processed even after a period of more than 6 months from the date of completion of the trips.
            Also the fact that their executives are not directly reachable and the customer support does not respond to the complaints made via the mobile app is suspicious.
            I request zoomcar to look into this and process the refund as soon as possible.
            Zoomcar customer support has been notified about the posted complaint.
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              S
              Saif45
              from Hyderabad, Telangana
              Mar 1, 2021
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              I booked a car on 24th January but it did not get confirm and when I called zoomcar they said they haven't received payment so I contacted my bank and filed a customer dispute form. I came to know that the money is already credited to zoomcar account but they are denying... I want my refund back immediately as it's causing me a mental agony.
              Zoomcar customer support has been notified about the posted complaint.
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                M
                minaz231994
                from Bengaluru, Karnataka
                Mar 1, 2021
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                It’s been 6 months, I haven’t received refund wrt two of my booking(Id1:JPS6NVNGA, id2:JPS6NVNWJ) and also not able to reach out to customer care executives
                Zoomcar customer support has been notified about the posted complaint.
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                  A
                  Arjun Kharbanda
                  from New Delhi, Delhi
                  Mar 1, 2021
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                  I booked a zoomcar in Hyderabad on the 23rd of January 2021 but after my payment was deducted the zooomcar app closed and my booking was unconfirmed. It was later canceled and I was told i would get a refund within 30 days. It is now March 1 2021 and still no refund of communication from zoomcar. I have tried to reach them via call/ email and Twitter but have reached nowhere

                  Booking ID:JPS6NN7Z6
                  Zoomcar customer support has been notified about the posted complaint.
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                    D
                    Dinesh Dasari
                    from Malkajgiri, Telangana
                    Mar 1, 2021
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                    This complaint is regarding my recent zoomcar bookiing. I have booked a tata tiago in the month of November 2020, ID- JPS6N4KYG. I have promised a refund amount of 1000/- rupees, but it has been almost 3 months since i have completed my booking but i didnt received my refund amount. Please make sure that this complaint may reach to there portal. Thank you.
                    Zoomcar customer support has been notified about the posted complaint.
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                      A
                      Anudeep.009
                      from Mangalagiri, Andhra Pradesh
                      Mar 1, 2021
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                      Address: www.zoomcar.com
                      Website: www.zoomcar.com

                      Hi I am Anudeep,

                      I booked a Zoom car service on January 3rd 2021 in Vizag with amount of 5201 where I paid 4981 through my debit card and rest 220 through zoom points but Due to my personal reasons i has cancel the booking . After 2 days I contacted the zoom car customer care service about the money refund, then the Zoom customer care service guy told that money will be refund in 30 days into my account . But today is March 1st, 2021 still i didn't get my money into my account .

                      Please kindly take action on zoom car and Refund me my money .

                      Thank you,
                      Anudeep Pokuri
                      Zoomcar customer support has been notified about the posted complaint.
                      Mar 01, 2021
                      Updated by Anudeep.009                       My booking ID number : JPS6NX0LI
                      Mar 01, 2021
                      Updated by Anudeep.009                       CAR MODEL : Hyundai i20 Elite
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                        R
                        Roshan95
                        from Hāora, West Bengal
                        Mar 1, 2021
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                        Resolved

                        No refund of money,cancellation done from zoomcar's end

                        Address: 145/3/A Baruipara Lane, Anjanisut Apartment , 3rd Floor,Flat-303

                        It has been more than 3 months that zoomcar cancelled the car we booked as they mentioned that the car had a brokedown instead of helping us out they have been mentally torturing us for 3 months now, their cancellation policy says refund will be there in 30 days it has been more than 90 days.
                        We did prior booking of 11, 826 and they haven't refunded the money thought if consumer forum can help before sending in a legal notice.
                        Booking...
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                        H
                        Harnoor Gauba
                        Feb 28, 2021
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                        Had a booking for 8 am

                        Got a message saying issues with booking with a number that was out of service.

                        After reaching the pick up site was told the said car is not available. No one giving a clear answer.

                        Then called the customer care spoke with aatika and 2 other people. Was told they will get back. Get a call that the booking is cancelled because no car. So forcefully gotten cancelled from the customer care. All this and the app shows the car is still available for booking.

                        Worst experience and worst customer care.
                        Zoomcar customer support has been notified about the posted complaint.
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                          M
                          Manojvera
                          from Ahmedabad, Gujarat
                          Feb 27, 2021
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                          Address: Ahmedabad

                          I have made a booking on 25th Nov 2020, booking iD#JPS6NTNL6, i have been emailing about the refund which is still not credited in my account and i also had a word with customer executive regarding the same issue but there is no solution provided till yet.

                          Please proceed with the refund ASAP as it has been more than 3 months now.

                          Regards,
                          Manoj
                          Contact - [protected], [protected]
                          Zoomcar customer support has been notified about the posted complaint.
                          Mar 05, 2021
                          Updated by Manojvera                           Any update on this complaint as it has not been resolved yet.
                          Mar 08, 2021
                          Updated by Manojvera                           Can anyone please solve this issue.
                          Mar 10, 2021
                          Updated by Manojvera                           Still there is no resolution provided, can someone please help with this issue as it has been a long time now and no one is even bothered to help.
                          Mar 17, 2021
                          Updated by Manojvera                           Can someone please show some courtesy to at least reply on this email as it is pending since so many days.
                          Mar 23, 2021
                          Updated by Manojvera                           Any update on this.?
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                            R
                            Ravindra Devisetty
                            from Quthbullapur, Telangana
                            Feb 26, 2021
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                            Address: 7th Floor, Tower-B, Diamond District, 150, HAL Airport Road, Kodihalli, Bangalore – 560008

                            Zoomcar is not refunding the amount even after 30 days. I have sent multiple requests through their app but dint get any response.
                            I have reached out to them through Facebook Messenger & Twitter but they are not providing any update.
                            There is no direct contact number for customer support to dial in & talk.
                            There are thousands of customers who are having similar issues.
                            Zoomcar has not initiated refunds since early 2020 but at the same time they are accepting new bookings.
                            In my case I had made a booking & canceled it. As per their terms & conditions, the refund will be initiated in 30 days. However its nearly 3 months they haven't refund my booking amount of 30497Rs.

                            Booking Details:
                            Booking id: JPS6N2Q16
                            Booking Cancelation date: 22nd Dec 2020
                            Booking Amount: 30497
                            Email id: devisetty.[protected]@gmail.com
                            Cell number: [protected]
                            Zoomcar customer support has been notified about the posted complaint.
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                              J
                              johnbhatia
                              from Kolkata, West Bengal
                              Feb 26, 2021
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                              Booking ID JPS6NFG3C
                              Booked on 04.12.2020
                              Booking automatically got cancelled as the car did not arrive at the pickup location, followed with sms confirmation of cancellation.

                              Rs. 8372/- paid via net banking, but till date the refund has not been done. Neither there is any process to reach out to Zoomcar not any contact no is available. What a way to rob people.
                              Zoomcar customer support has been notified about the posted complaint.
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                                S
                                saabu_sir
                                from Noida, Uttar Pradesh
                                Feb 26, 2021
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                                I had booked 2 trips with Zoomcar. The first one ended on 9th Jan (JPS6NXHRG) and the other ended on 24th Jan (JPS6N6Z19). I read it somewhere that the company has extended the refund time to 30 days, which i was okay with. But now it's been more than 30 days and still no refund is made.
                                There is absolutely no way to contact the customer care as the IVR won't let you talk to a customer executive if you don't have a future booking. Why would someone having queries about Refund be having a future booking. This is sheer case of negligence and ignorance from the company's side.
                                Zoomcar customer support has been notified about the posted complaint.
                                Mar 07, 2021
                                Updated by saabu_sir                                 I received a mail from the company asking my contact details. I have already got my account verified with my contact number and not sure why would they require it separately.
                                However, i replied to the mail and now the email ([protected]@gmail.com) seems be fake as i received a notification that "Address not found".
                                This is not the behaviour a customer expects from such a big company. No other means to contact the customer care. How is this still not checked by any of the authorities and the company still continues to take bookings.
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                                  H
                                  Honey Singh Jadon
                                  Feb 25, 2021
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                                  Refund according to policy should be initiated within 30 days but it's been 3 months
                                  Zoomcar customer support has been notified about the posted complaint.
                                  Feb 25, 2021
                                  Updated by Honey Singh Jadon                                   Its my last complaint and now I will take legal action so kindly resolve this else I will see you in court
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                                    V
                                    Vinita Ramnani
                                    Feb 25, 2021
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                                    Refund pending: I had booked a car for 15th Jan-2021 to 16th Jan-2021 in Delhi from zoomcar under the name of Vinita J Ramnani. It has been a month and I have still not received any refund from them. I have submitted complaints on the application but nobody responds.
                                    Zoomcar customer support has been notified about the posted complaint.
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                                      R
                                      Ravikiranchityala
                                      Feb 25, 2021
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                                      I had multiple bookings throught zoomcar my refund got not initiated still so I would like to complaint against it. I have registered mobile number [protected].
                                      Zoomcar customer support has been notified about the posted complaint.
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