Zoomcar Complaints & Reviews

This is Dattaprasad Ambardekar from Thane Maharashtra, Mumbai.. i did Booking on 17th January 2020 for a Swift car from my location of Dombivali City.. my Booking id is - JPS6N65J5 after booking on that day at night call came from Zoomcar Customer service regarding my booking at Domestic Airport which i actually did that booking from dombivali tilak nagar area... i seriously didn't know how that booking happened from another location.. so...

Hi Team, Zoomcar is holding refunds from very long, I have been tried contacting them multiple times. They have disabled the customer care service when I check with Zoomcar hub they are asking to book a car and then we can able to place call to them. I have trying in twitter from many days no refunds are getting processed.
Could you please help in getting my refunds. I have been trying to contact them from 29 Dec and now 2 refunds...

Hello Sir/Madam,

I’m Phani Raj from Medak, Telangana State, in September - 2020 i booked a zoomcar service in Pune, but due to some unavoidable reasons i cancelled my trip to pune and also cancelled zoomcar booking, when i contacted the customer care service of zoomcar they said with in 30 working days i will receive my refund, but it’s been more than 5 months but I haven’t received the refund and when i’m unable to...

Hello I had booked the Zoomcar (ID: JPS6NXX3C) which was cancelled by Zoomcar itself as I was from Ahmedabad and booked the car in Mumbai. They said a person having license of Gujarat state cannot book car in Maharashtra state and straightaway cancelled the booking. This was a huge disappointment and all the plans for the trip had to be canlled. Can you please look into this matter??
This is not at all acceptable. Atleast you should...

Car booking cancelled date: 20 Dec, 2020 @ 13:07 PM

Refund pending (Days in total): 51

the executive and the website shows that customers need to wait for 30 working days and I'm not capable of how they calculate 30 working days :).

Can you please help me getting my Rs. 16, 452 from this company?

This has happened twice with me in the past also and I'm kind of foolishly do the repeated...

Refund still pending even after 30 days of working days.
Booking id:- JPS6NXMBF
Please kindly proceed my request.
Thank you...

Hi,

I had booked a zoomcar for 2/10/2020 which later had to be cancelled. My refund is still pending with them and I am unable to speak with any of their executives. Please help me, the amount is Rs 9365 and it has been more than 5 months ....

I have made two bookings with booking ID's JPS6N44IR and JPS6N4FIA with zoomcar which I cancelled later. It's been more than 3 months and I did not receive my refund (Rs. 3740) till. I also contacted the customer care and dropped a mail several times but did not get any reply from them....

I had made three booking on zoom car in Month of Sept 2020.
I have a pending refund amount totaling to Rs. 17602.
Its been almost 5 months and still i haven't received my refund.
Kindly look into the matter and help...

Im using zoomcar from many years till now i haven't faced this kind of issues i had called them many times to verify my profile customer told me to upload some o[censored]r friend driving licence after doing this now they are telling we can't verify your profile as per our internal policy or else i ll waste my 4000 credits which i have collected my doing multiple booking from so many years. Verify my profile so that i can book and use my credits...

I booked a Zoomcar on 16th Aug 2020, but they failed to assign me a car and hence cancelled the booking from their end.

My refund of Rs. 4241 is pending from last 16th Aug 2020. According to their refund policy it should have completed within 30 working days but its not yet refunded. My registered mobile number is [protected] and email-id is [protected]@gmail.com, the booking ID is JPS6N0X7H. Please check the attachments for...

This complaint is regarding my recent zoomcar booking. They promised me a refund amount of 1000/- rupees, but it has been 3 months since I have completed my booking but I didnt received my refund amount. Please make sure that this complaint may reach to there portal. Thank you...

I was charged extra for which a refund was initiated but never reflected it still shows pending and no one from zoom responds. Clear case of scam...

My booking date is 6th December 2020. I was cancelled that booking on 5th December 2020. As per company policy refund will be credited by 30 working days. Till now 60+ working days gone. I daily tweet to company for my booking refund. Reply of that tweet is your refund will be credited as earliest. In 60+ working days thay didn't refund my money. Please help me for my money I want my money as urgent as possible. Urgent need of money. Please...

Dear Sir / Madam, I have made a booking (Booking ID: JPS6N18EX) in April 2020 to use Zoom Car in Kochi from 2nd Oct to 7th Oct. As per the cancellation policy, 100% amount should be refunded within 30 days.

I have cancelled the booking on 22nd August due to Covid scenario but I haven't received the refund amount till date (Its been 5 months). I have called the customer care number multiple times but with no success. Now I...

I have made a booking with zoomcar for car rental from 25thbDecember to 27th December 2020 with booking ID JPS6NBQ8O but cancelled it due to some reasons. An amount of Rs 10, 239 is due to be refunded by the company but has not been refunded till date i.e 6th February 2021. The customer support numbers are not at all working and there's no response for he emails sent. Kindly take appropriate action against the company as the company is trying...

I have used Zoom car on 3rd jan 2021, and as process they have hold Rs 1439 as refundable fee...

But even after 35 days are gone, they have still not refunded the amount, which is visible in their app as Pending.

Sent so many communications, but no revert.

Pls get it resolved.

Regards
Manish jain
[protected]...

I made a booking and due to some personal reason cancelled on 11th December vide ID NO JPS6NFNVN. The amount pending is Rs. 11, 712/-. Whenever we call, they say 30 days.

I am a small Govt employee living on salary, cannot afford to have such huge amounts pending for months.

Kindly help me with the recourse how to proceed legally...

I have made my booking with zoomcar on dec 8th 2020 and returned the car on 10th Dec 2020. As per the zoomcar policy refund should be initiated with in 30 days but till now I did not receive my refund and not even a single response for my 60 emails. Customer care of zoomcar will only assist with current booking but no one will care about past bookings and refundable amount. I hope I get my money back from zoomcar.

Booking ID:...

I booked a ride from Hyderabad to Bangalore one way trip back in 25th july. I need refund of 2799. Was waiting since that time and failed to get response from company. Attaching the details.
Booking id: JPS6NS395...