[Resolved]  Zoom Car — Baseless allegations about damaging the vehicle by zoomcar

Address:	Gurgaon, Haryana, 122002
Website:	www.zoomcar.com

Zoomcar's comprehensive email on the events of 26th May 2017 for the booking id JPS6TU57P has several information lapses. Which is not just disappointing but disheartening as well.
As per Zoomcar's Email, the stated pick up point was Gurgaon Crosspoint Mall, But the Car “CITY DL1N8852” was delivered by Mahender[protected] at my Residence. Post his arrival a cursory glance of the car revealed certain damages on the exterior viz. dents on the hood, Make-shift arrangement to attach the bumper ( Screwing bumper to the body, which is not a standard procedure to fix the bumper), Painted and reworked boot door (seemed like painted in a garage), scratches on the rear view mirror etc. all the preceeding points shall be fortified in the video which was documented at the time of delivery and the entire event was duly acknowledged by both the parties. Mr. Mahender, was absolutely uncertain and did not clearly delineate the integrity of the faulty appearing external parts of the car when questioned.
A mere travel of 6 km from my residence led to the detachment of the bumper, which I had feared prior to the commencement of my trip. The Incident was reported to Zoomcar executive at 7:30PM . I requested the representative to arrive at the location of the Incidence but instead he denied and instructed to detach the entire bumper assembly from the car and carry it inside the boot upto the company pick-up point(So I drove without the front number plate). On arrival at the pick-up point at 8:00PM, to my horror I was accused of baseless allegations by Zoomcar's representative that the car was intentionally crashed and driven irresponsibly and had resulted in the detachment of the bumper. On contrary to the promise of providing a new vehicle, I faced a barrage of illogical reasons and was asked to wait for a reply from Zoomcar representative, about the replacement vehicle but even after waiting for 5 continuous hours, there was NO definite reply on the vehicle replacement. Meanwhile several calls were made to Zoomcar to follow-up.
Realizing the delay caused due to the predicament, I was forced to Cancel the Zoomcar booking JPS6TU57P and re-book another transport service for my travel commitments. Doing so led to an overburden of travel expense of double the amount than expected. It did not stop there, on 28th night, I received a text message which read as ‘Driver Sunny ( [protected]) is on his way to pick up your Zoomcar’. On 30th May 2017 I got a call from a representative of Zoomcar asking for double the rent money inclusive of the damage charges. Without any investigation and my acknowledgement, Zoomcar representative decided to put the blame of damages on me. This is not just a complete negligence towards the customer but is slackness in work process and acceptable norms of professionalism.
An email on 30th MAY 2017 states that Zoomcar has the rights to recover expenses by acquiring my belongings. I feel threatened and disgusted by the intention of Zoomcar which is solely to squeeze money out of me, that too for something which I cannot be held responsible.
Further more, the lackadaisical approach has convinced me to not use Zoomcar services in future and advice my friends and family to do the same, for Zoomcar does not spare even an ounce of bother to the plight it has caused to its customers.