[Resolved] Zoom Car — bicycle

GANESH JHAMNANI

from Morjim, Goa

Address:

Mumbai City, Maharashtra

Worst worst service. Seriously you dont have the registered customer care number. Even you have not registered your no on just dail.
How you can do this. Yesterday and today my bycycle didn't not unlocked & still i need to pay 60 rupees. Why?
Seriously worst services no one is taking care of these # complains.
Only you r earning money. But providing worst services to users.
I need my money back asap, otherwise i m going to register a police via news letters.

I have screenshots also. Cheap bycycle with cheap services, just pay & pay

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Dec 12, 2018

Complaint marked as Resolved

Zoomcar customer support has been notified about the posted complaint.

Verified Support

Nov 03, 2018

Zoomcar Customer Care's response Hello Ganesh,

Greetings!

Please accept our apologies for the inconvenience caused. We would request you follow the below steps and raise your concern, we shall look into the issue.

- Click on the hamburger menu in the app (three dots on the top left-hand side)
- Select “My Trips”
- Select “PEDL”
- Select the trip where issue needs to be reported
- Follow on-screen instructions

Regards,
Ramya.S