[Resolved] Zoom Car — break down

ag.aman22

from Jamshedpur, Jharkhand

Address:

Kolkata, West Bengal

While i was driving, the break suddenly got freezed! I was trying to break but it becomes hard and i can't stop the car and then the car hit a wall! Now they are asking me to pay rupees 10, 000 for damage charges even if there was not any fault of mine. Infact i should be paid by the zoomcar because i couldn't get joy of zoomcar and my full trip got cancelled. They only mentions that we have checked and there wasn't any break issue so you must have to pay the amount in the earliest. This company is full of fraud, fraud and only fraud! Hate it

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Mar 25, 2018

Complaint marked as Resolved

Zoomcar customer support has been notified about the posted complaint.

Verified Support

Jan 27, 2018

Zoomcar Customer Care's response Hello Aman,

Greetings!

We understand your frustration here, please accept our sincere apologies for the same. Kindly share your booking ID at [protected]@zoomcar.com, we will investigate on the issue and will take necessary action. Please rest assured, the matter will be taken up on priority and we will surely work on rectifying the issue.

Regard
Wasimhttps://www.https://www.consumercomplaints.in/zoom-car-break-down-c1848017