[Resolved] Zoom Car — cannot end my pedl trip | |||||
Hello, My i booked a pedl bicycle on 16 january 2018 at approx. 7 in the morning. Upon booking the bicycle didn't unlock at all. After trying a while i tried to end the trip but that wasn't happening as well. Now, it is 10:30 in the morning and the trip is still active for 3 hrs 30 mins costing me rs. 8. I am still unable to end this trip. Please look into this matter and refund me the deducted amount asap. Please find the details below: Cycle no.: 102713 Name: siddharth vitthaldas Mobile no: [protected] Thanks Siddharth Was this information helpful? | |||||
Feb 16, 2018 Complaint marked as Resolved Zoomcar customer support has been notified about the posted complaint. Verified Support Jan 16, 2018 Zoomcar Customer Care's response Hello Siddharth, Greetings! We are sorry for the inconvenience caused from our end. We have been working on fixing this issue, so that customers have a hassle free experience. In case, there is an excess deduction of amount debited from your Paytm wallet. Please share the below details by emailing us at [protected]@zoomcar.com, we shall have a check and process the refund for the same. Cycle No: Email ID: Paytm linked mobile number: Excess amount debited: Regards, Wasim | |||||
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