[Resolved] Zoom Car — car not delivered

gauravpawaarr

from Gurgaon, Haryana

Address:

Gurgaon, Haryana, 122001

I made a booking on zoomcar app with booking ID JPS6BKHNU and the car was Maruti Suzuki Vitara Brezza with license plate number PB01N0309. I was supposed to recieve the at 4PM on 16th April. However, when i reached the pickup location, the car was not there. I waited for more than an hour but I still didn't receive the car. Now the app wont let me cancel the booking saying that the booking has already started.

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May 24, 2019

Complaint marked as Resolved

Zoomcar customer support has been notified about the posted complaint.

Verified Support

Apr 20, 2019

Zoomcar Customer Care's response Hi Gaurav,

Greetings!

We are sorry to know that you were unable to find the vehicle and reach our customer support. We have already escalated the issue to our ground team to have this checked and take necessary measures. Also, we believe that one of our executives reached out to you and address the above issue.

Regards,
Guru
Zoomcar