[Resolved]  Zoom Car — car provided does not have working ac and the car is very very dirty and filthy

Jps6x8xu9 (Swift) booked from jaipur airport from aug 23 to aug 25.

I have been a regular user of zoom. I have used it in bangalore and delhi. Very good service. No complaint's from my side.

From last 6-8 months i have been travelling to jaipur and using zoom cars. The experience in jaipur has been - substandard car, dirty and filthy.

Now specific to this (Aug 23-25) booking, below are my complaints.
1/ i booked this over 10 days back (Swift)
2/ on 22nd i get a call that swift is in bad condition so i will be getting a ford figo.
3/on reaching the jaipur airport (11.25), i called the zoom, they said they will deliver the car at 12. After calling multiple time the car was delivered at 12.20
4/the car was old with 1.2lakhs in miles, dirty with dust inside, smelling of filth (Difficult to sit), the core complaint is that the ac is not working. It was extremely painful driving in dust and heat with open windows as there is no ac. I called the person who delivered, he said call the customer care. By the time i called the customer care i had travelled 15 km towards ajmer (To pick my son who is studying in a boarding school. They said repair it on the way. I told them that i am in a hurry and told them replace the car in ajmer (When i will be put up for 2 days). So far all they are saying is we cannot help you, you are far away from jaipur, we do not have car in ajmer to replace the car. I was trying to reach out to regional head. Please help. I can be reached at [protected].