[Resolved]  Zoom Car — car provided was having oil leakage

Address:

Udupi, Karnataka

Date - 24/08/2019
Location : manipal
Booking id : jps6x3a5i
Vehicle : mahindra marazzo (Ka03ag5793)

The car which they provided had oil leakage and when reported in the customer care, the fleet executed called me and asked me to unlock and take the car inside their location (Which was their clever game to put the thing on my head). I denied it and asked them to come to me. They came and checked the car and took it to service center and asked me to wait for half n hour. I immediately asked the customer care to allot me another car, since waiting for half n hour will spoil our plan. The fleet told me that they have only 5 seater available, and i waited for half n hour. After 45mins also they are not providing any information, when enquired he again asked us to wait which made us call the customer care again and request for another car and the customer care people also told me they will allot me a 5seater, when i said ok then fleet immediately changed his word and told me that all the 5 seaters are also booked and asked me to cancel my booking. Even the customer care person who called me also told me to cancel the booking which i agreed since i had no option. They provided me the refund for full amount. But since i had to wait there for almost 1hour 15mins and even after waiting such a long, they couldn't provide me another alternative and made us to cancel my booking and my other plans, which caused my other financial loses. I would like to claim a nominal amount of compensation from zoomcar for the time wasted (Because it is the fault from your fleet, its their duty to check the car before delivering it to the customer, which they failed to do). So please don't force me to move further legally as i have all the rights to claim compensation under consumer act. Kindly solve this issue immediately and compensate me for the losses either in cash to my bank account or as in the form of driving credits for my next booking with zoomcar.