[Resolved]  Zoom Car — [CASE:88140] (Reg. Booking : JPS6VZ)

Address:

Bangalore, Karnataka

I made a booking of Honda city from 30Dec2015 to 2Jan2016 with a total amount of Rs.21000. There was quite a damage to the car, possibly from previous trips. This was recorded by the delivery person. Day 1 drive was good. On day two, there was thick smoke when I started the vehicle and the pick up of vehicle was not gud (cud not drive beyond 40 to 50 kmph). I contacted the call center and requested for roadside assistance. Inspire of many calls I was only told everyone that someone will contact in 10 mins. I had to take d vehicle to local mechanic who told that a critical mechanical part was damaged and needs replacement. I mentioned this to zoomcar escalation team and got the vehicle towed to nearest service center. Later I had to arrange for an alternative and continue my journey.
The company has only refunded me 5000 Rs. and after almost 100 follow-ups I have still not received response on remaining amount. Appreciate if my post in this forum wud help in sorting matter out.
Overall, although the call center people seem humble, its always false promises and customer is taken for a ride.