[Resolved]  Zoom Car — Cheating and harassment

Address:	New Delhi, Delhi, 110027
Website:	www.zoomcar.com

My name is Rohit Arora s/o Shri Ashok Arora r/o B-4/177A keshav puram, Lawrence road delhi 110035 .
Dear sir or madam i had a car booking from zoom car self driven vehicles for 24 January 5 am to 26 January 11:30 pm and i had pay the entire payment of 13500 in advance and the security depsit of 1500 rs in that they had to provide a car and fuel expense they provide us a car with a half tank of fuel and said that when u drop the car show yours fuel bill and we would refund your money but from the weather problem i was late for the one day and they have a option of extend booking in their application of car booking i had try alot but they dont extended our bookings and they are foricing us drop the car we would request them plz extend my booking but they refused and telling me late charges of 500 rs per hour and late fee of 250 rs per hour and after that i had to pay 15 rs per/km i request them i cant afford that much money plz extend my booking but they refused again then they disconnected the call next day i was on d way of Dalhousie to delhi and i was at pathankhot check post they locked the car from the gps system the car was not working i suppose there was a problem in car i called a car mechanic he didn't find the problem then i called zoom car they told us that they locked the car and approaching me to pay online the sum of 33780rs as the late charges then they unlocked the car i request them that i am not able to pay this much right now plz take the some money now and i will pay the balance ammount in delhi plz unlocked the car i am with my two kids nd four friends plz unblock the car but they refused again nd harassing me that they take me to court i requested again that i will pay 15000rs now plz and the balance in delhi they refused then i asked do whatever u want do i am not going to pay this much i asked them you are harrasing the customer to pay the this much late fee of one day that is too much and then they said plz droped our car we will arranged the tow i said how can i go they said go yourself i requested again that was with my children's how can i go then they refused again then i would go to the railway station and came back to my house i want to request you please take a legal action on my complaint .
Thanks and regards
Rohit Arora