[Resolved]  Zoom Car — Complaint

Address:

Pune, Maharashtra, 412307

Dear senior management of mahindra auto & zoom car,
I bring to your notice that today suffered lot & fortunately safe from major accidents incident due to poor service & design issue of rear suspension.
The vehicle – 500xuv booked vide ref nos-jps6vdnwb on 1st november 2016 were booked to travel with family on diwali holidays but it was received with poor conditions and breakdown in kokan.
Refer attached pictures of broken bolt, could you please fix it? there some other issues are as follow…
Rear seat structure damaged – cushion gone inside & structure come out
Rear suspension not tuned, the bold was observed broken
Front windshield crack
Vehicle handling was poor
As this is the peak time of vacations so no option now to us to continue. your members not provided any solution till now try to divert this to mahindra ppl.
Why zoom car diverting responsibility to mahindra?
Why i should discuss this point with mahindra? i am your customer?
The vehicle were breakdown near to dapoli-kokan maharashtra & same has been reported immediately to zoom car & mahindra team (i. e. karan, etc)
However there is no final solution in place till now to get any alternate 7 seater vehicle or to fix this issue.
Today, i spoiled my day and now stuck with my family in kokan zone with another facility! could you please support & provide solution in place now.
Plz find the attached photographs for the broken bolt.
So kindly take appropriate action against this issue such type of non responsible behavier is not expected from a professional service provider like zoom car.

Regards

Umesh tiwari
Pune
Mobile : [protected].