[Resolved] Zoom Car — complaint regarding outstanding amount

[Resolved] Zoom Car — complaint regarding outstanding amount

A [email protected] from Panaji, Goa

Sir, i booked creta on 14 november for 6 hours from 1 am to 6 am but after i droped at location some small amount of scratch over to bonnet. But i make sure that this scratch is not done by me and they fined me 1000 rs for that small scratch. I really don't know when this happen. So, i provide you some photos and videos of this scratch. This photos you confirm that there had already scratch before i picked up. Was this information helpful? No (0) Yes (0)
Dec 22, 2018 Complaint marked as Resolved Zoomcar customer support has been notified about the posted complaint. Verified Support Nov 15, 2018 Zoomcar Customer Care's response Hello Aman, Greetings! We are sorry if there is any discrepancy in the charges. Kindly share the booking ID to have the issue check and assist you with same. Regards, imran Zoomcar Nov 15, 2018 Updated by [email protected] My booking ID is JPS644KM9 Nov 15, 2018 Updated by [email protected] Here is the proof were already had small amount of scratches over there. Nov 15, 2018 Updated by [email protected] Zoomcar pick up point person fined me for this scratches Nov 15, 2018 Updated by [email protected] I have video also at the time of pickup point but size of this video is too large Verified Support Nov 19, 2018 Zoomcar Customer Care's response Kindly share the properties of the above-sent images ( date and time) for us to investigate on same. Regards, Imran Zoomcar Nov 24, 2018 Updated by [email protected] I click this photo and video on 14 November at 12:50 am. And I also share video link to you, https://drive.google.com/file/d/1QJdNepKQMLYPj3SCjDlU4g__X-xoW_QD/view?usp=drivesdk
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