[Resolved] Zoom Car — could not end pedl trip and a bill for 3 days

[email protected]

from Bhubaneshwar, Odisha

Address:	Kolkata, West Bengal, 700156
Website:	Zoom car

A bill amount of 1218 as been generated for 3 days in pedl whereas I used it just for 3 mins. When my trip was done I could not end my trip in app due to which a bill with a huge amount has been generated. Amount of 36 rupees has been already debited from my PayTm account and now they want me to pay 1182 more. The cycle number is 3172486. I took it from shapoorji 3rd Dec and ended the trip there itself. And today i.e on 6th Dec I get a message saying that my trip has ended whereas I had been trying to end the trip all these days. The app doesn't even have a contact number or mail address so that I can complain then and there itself. This forum is the last resort I had to complaint about this scamster application.

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Jan 12, 2019

Complaint marked as Resolved

Zoomcar customer support has been notified about the posted complaint.

Verified Support

Dec 07, 2018

Zoomcar Customer Care's response Hello User,

Greetings!

We apologize for the inconvenience caused. We would request you follow the below steps and raise your concern.
- Click on the hamburger menu in the app (three dots on the top left-hand side)
- Select “My Trips”
- Select “PEDL”
- Select the trip where issue needs to be reported
- Follow on-screen instructions

Regards,
Imran
Zoomcar