[Resolved]  Zoom Car — cycle didn't unlock but trip started. also i am charged for the ongoing trip which i have tried to stop

Address:Hyderabad, Andhra Pradesh, 500032

Cycle didn't unlock but trip started. Also i am charged for the ongoing trip which i have tried to stop. I haven't moved the cycle a single inch and it shows that my trip is ongoing. I have been trying to end the trip for about 40 mins and i see request timed out error. I am seeing that 10rs have been deducted from my paytm wallet, which i am not sure why it has been done. Please look into this issue at earliest and refund my money back which has been charged unnecessarily
My cycle number is - 102435
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Feb 16, 2018
Complaint marked as Resolved 
Zoomcar customer support has been notified about the posted complaint.
Verified Support
Jan 16, 2018
Zoomcar Customer Care's response
Hello Mridula,

Greetings!

We are sorry for the inconvenience caused from our end. We have been working on fixing this issue, so that customers have a hassle free experience.

In case, there is an excess deduction of amount debited from your Paytm wallet. Please share the below details by emailing us at [protected]@zoomcar.com, we shall have a check and process the refund for the same.

Cycle No:
Email ID:
Paytm linked mobile number:
Excess amount debited:

Regards,
Wasim
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