[Resolved] Zoom Car — cycle does not unlock on start trip. end trip also does not work.

Cecilia Crasto

from Vasai-Virar, Maharashtra

Address:	411045
Website:	www.consumercomplaints.in/new_complaint

Hello,
On 31 jan, i started a trip with cycle 100387 in pune. On start trip the cycle did not unlock. Manual intervention also did not work. I tried for 15 minutes, and then clicked end trip. The trip did not end. I tried for almost 45 minutes and gave up. Lodged 3 complaints on the website, but did not get any call back. The meter kept ticking. Rs. 10 was deducted from my paytm. Today i get an sms that my total bill is 92/-. How is this possible, when could not unlock the cycle and then could not end trip as well. Request you to please look into this and reverse the complete amount.

Mobile number - [protected], name - cecilia, location - pune aundh.

Regards,
Cecilia

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Mar 14, 2018

Complaint marked as Resolved

Zoomcar customer support has been notified about the posted complaint.

Verified Support

Feb 06, 2018

Zoomcar Customer Care's response Hello Cecilia,

Greetings!

We are sorry for the inconvenience caused. Request you to write to us through our contact us page on the application or website to end the trip or for any refund issue.

Regards,
Kiran.S
.