[Resolved] Zoom Car — cycle - not able to unlock not able to end the trip | |||
Today at 5 pm i tried to unlock cycle no. 101602. However i am not able to unlock the cycle and trip already started. Since lock is not able to open i wanted to end the trip. Now Neither it's getting unlocked nor able to end the trip. Money is getting deducted, pl resolve the problem and call me on [protected]. Your app or software is hopeless and customer care no.is not available. It is asking to take the cycle to nearest pedal station, lock is not opening how can i take it to nearest pedal station? Was this information helpful? | |||
Feb 25, 2018 Complaint marked as Resolved Zoomcar customer support has been notified about the posted complaint. Verified Support Jan 25, 2018 Zoomcar Customer Care's response Hello Sandip, Greetings! Please accept our sincere apologies for the inconvenience caused. Upon checking we see that the trip has been ended. In case, there is an excess deduction of amount debited from your Paytm wallet. Please share the below details, we shall have a check and process the refund for the same. Request you to share us the below details at [protected]@zoomcar.com Cycle No: Email ID: Paytm linked mobile number: Excess amount debited: The escalated issue is a known bug, our team is working on fixing it so that customers have a hassle-free experience. Awaiting your response. | |||
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