[Resolved] Zoom Car — cycle pedal in | |||||
On 28dec'2017 at 7:30, i initiated a trip request (Pedl) on bicycle no. 102421 at daffodils society pimple saudagar pune. However, trip got started but the bicycle didn't unlock. Irony is i couldn't even end the trip even after 45 mins. Every time i try to end the trip, i'm getting a time out error. I was already charged rs.2/- eventhough i haven't used the bicycle for a single minute. Please address the issue and refund my amount. Logged in with fb - antima sharma Was this information helpful? | |||||
Jan 28, 2018 Complaint marked as Resolved Zoomcar customer support has been notified about the posted complaint. Verified Support Dec 28, 2017 Zoomcar Customer Care's response Hello Sharma, Greetings! Please accept our sincere apologies for the inconvenience caused. Upon checking we see that the trip has been ended. In case, there is an excess deduction of amount debited from your Paytm wallet. Please share the below details, we shall have a check and process the refund for the same. Cycle No: Email ID: Paytm linked mobile number: Excess amount debited: The escalated issue is a known bug, our team is working on fixing it so that customers have a hassle-free experience. Request you to kindly share us the requested details at [protected]@zoomcar.com. Awaiting your response. Regards, Kiran.S | |||||
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#308, 1st to 3rd Floor, 100 Feet Main Road, Indiranagar, 1st Stage, Bangalore North, Karnataka, India - 560038
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I am somnath i take one cycle but it is not unlocked and pedl is showing your trip is start .and it also not ending trip.
It happened 2times with me
And cut 10-10 rs .what is this 😠😠
Cycle no is102548
Paytm no-[protected]