[Resolved]  Zoom Car — damage car without inspection

Address:

Bangalore Urban, Karnataka

Hello

I did booking with zoom car after submitting my valid driving license. My experience was very risky, life threateningly dangerous which i never expected.

I planned to take my mother on a short trip nearby so booked their car, after paying for the car including fuel, i got an email that car is ready to pick.
At the pick up site, car was parked in a vacant location where no one was available to inspect or help me pick the car.
After unlocking the car, i got to know that fuel is empty and i clicked picture even. This itself proved how irresponsible they r to handover a car without fuel in it to drive upto the petrol station.
Without proper inspection about the car, i was unaware that i was not only fooled about zero fuel car, but the car tyre was punchered from the very beginning. We just started to drive inside the city, and finally this damaged car started to give us trouble when we lost balance and banged near the footpath while getting injured. Public around the area noticed the incident and came running to help us as a small child was also inside wit us. Everyone noticed that the tyre condition was so much damaged that it could lead us to dangerous life threatening accident if we were on highway.
As it was late night, police around came to help us and got witnessed by all other public who gathered there at that spot.
Everyone there including police was very angry with their irresponsibility service to make money out of people by risking the lives.
We tried calling customer to report the incident and informed about it when they refused to tow their punchered car, police took responsibility to tow the car to their nearest station so the car is not standing on footpath. We also ended up the trip in the app wit help of other public who assisted us.
Finally we booked uber and got back home injured while our trip was cancelled and being thankful to god for saving our lives. Police inspector also checked their documents and saved their contact details along with the car key.
Later in the morning, i received a message from zoomcar demanding me for 10, 000rupees for not dropping off the car to pick up site. But police clearly stated that such a punchered car cannot be driven to fall into more dangerous conditions.
How did they allotted a damaged car without repairing it?
How could they expect us to push the car to petrol station with zero fuel when the payment was made including fuel?
How can they still demand for 10, 000 rupees after wasting our spent money on their damaged car rental, spoiling our wel planned trip by putiing us into life threatening incident?
I will file a legal complaint and a case on zoomcar for doing all this to ensure they dont repeat this again with any other innocent lives.

I will never recommend or book again with them.
Zoomcar u will be soon banned with the legal actions.