[Resolved] Zoom Car — Damaged Car provide: Refund and Compensation

Avisek Sarkar

from Pune, Maharashtra

Address:	560008
Website:	www.zoomcar.com/bangalore

Booking ID-JPS6TI26D
ZoomCar Complaint no.- 394684
Booked by- Avisek Sarkar
Email- [protected]@gmail.com
Ph- [protected]

Context-
On 25/3/17, I picked up pre-booked car from Bangalore Airport depot. The car had a faint noise coming from the rear from the beginning.
By 26/3/17, the noise became very load and violent, and the car also became very difficult to drive. After wasting a lot of time trying to coordinate with Zoomcar executives, trying to find a repair shop, I finally decided to drop the vehicle at the nearest Zoomcar depot at Kormangala, near Sony signal.
After reaching I was shocked to see the the wheel was badly broken. I was informed that the wheel could have come out if I hadn't been careful and drove above 50 km/hr.
My Concerns-
Major:
1. I am entitled to get a car in fit-for-road condition. This car was not fit for road.
2. This incident was a huge safety hazard. There were 4 other friends with me riding the car. Had the wheel came out, we could have met a major accident and lost our lives

Minor:
1. Effectively lost 5 hours of my paid rental hours, refund for that needs to be made.
2. Also had to incur additional expenses (Cab + Bus charges) to reach my destination, all because of Zoomcar's inability to provide me a fit for road car.

Expecting full refund and appropriate compensation for this issue. You cannot play with someone's safety and life.

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May 1, 2017

Complaint marked as Resolved

Zoomcar customer support has been notified about the posted complaint.

Verified Support

Mar 31, 2017

Zoomcar Customer Care's response Hello Avisek,

Greetings!

We sincerely apologize for the inconvenience caused during the reservation. We did review your comment and this is definitely not the experience we aim to provide to our customers.

It is disconcerting to me and the management that we have not been able to meet the standards that we have kept for ourselves in this instance. It is quite clear from your comments that we still should,
collectively as a team, learn from this incident and put in place practices that would avoid all such occurrences.

Zoomcar strives to ensure that it has a well-maintained fleet. We have escalated the matter to the concerned team to act on the escalation raised.

We believe one of our executives has already reached out to you and updated regarding the above issue. We did check with our relevant team, unfortunately, we will not be able to do much in this regard. The offered resolution is the maximum which we can do in this case. Appreciate your kind cooperation and understanding in this regard.

Regard
Zoomcar