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Zoomcar

[Resolved]  Zoom Car — deducting money multiple times

Address:560008
Website:pedl.zoomcar.com

I have started ride with cycle no. 3247401 at 8:36pm and i wanted to keep the cycle aside. So i have locked it (Did not end trip). Immediately 6 rs has been deducted and within few minutes, as i have locked, once again 3 rs has got deducted. I tried to start trip with same cycle once again. Trip has started but was not getting unlocked. I have stopped trip after raising a complaint. 3rs has got deducted. I tried to unlock same one again. And it didnt unlock. But money has got deducted. So 3times unnecessarily money has got deducted complaint. After an hour, again money has been deducted from my paytm twice. I am afraid that it may get deducted continuously till my wallet get empty.

And i got a message that my complaint is resolved. I don't know what kind of resolution it is because that message didn't contain about the resolution.

All i am worried is that, though the cycle did not get unlocked, why am i responsible to get paid multiple times?
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Oct 13, 2018
Complaint marked as Resolved 
Zoomcar customer support has been notified about the posted complaint.
Verified Support
Sep 12, 2018
Zoomcar Customer Care's response Hello Vaishnavipb,

Greetings!

We are sorry to know about the trouble caused. Kindly raise your concern through the below link, we shall resolve the issue on priority. Link: https://www.zoomcar.com/bangalore/contactus

Regards,
Imran
Zoomcar
Complaint comments 
2 Comments

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Comments

I have ended my pedal trip on 5th sep 2018 at 1.50 pm. Today is 7 th sep 2018, I am mot using the cycle still bill is increasing. I have tried several times to end the trip but cannot end my trip not even extend trip is working. Tried to contact your service several times but, no service or no assistance I am getting from pedal services.
Reply
Zoomcar Customer Care's response, Oct 1, 2018
Verified Support
Hello Akash,

Greetings!

We are sorry to know about the trouble caused. Kindly raise your concern through the below link, we shall resolve the issue on priority.
Link: https://www.zoomcar.com/bangalore/contactus

Regard
Wasim
Zoomcar
When is zoom car coming to hubli? I want to know, anyways hope soon it will come to hubli
Reply
Zoomcar Customer Care's response, Oct 1, 2018
Verified Support
Hello Shashidhar,

Greetings!

We understand your concern, we are working on expanding our service in different cities. We have noted this as a feedback and will share it with our concerned team to review on the same.

Regard
Wasim
Zoomcar

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