[Resolved]  Zoom Car — did not receive refund amount even after two weeks of follow up

Address:	Ernakulam, Kerala, 682030
Website:	Zoomcar

Date of incident : nov 19, 2018
User id : ramesh. [protected]@gmail.com
Booking id's : jps649u52, jps649uam
Case number : 1064541

Zoomcar has the worst customer service ever. I doubt opting for zoomcar again after this incident.

I was trying to book zoomcar on nov 19th, after the coking is done, money got debited from my account but booking was cancelled. I thought i had a problem with my bank and hence changed the card and tried again. Agin my amount got debited but booking was cancelled.
We spoke to customer care who told that there were issues with their payment gateway and refund would be initiated soon. They initiated the refund next day but until now i didn't receive any amount. I am losing my patience waiting to connect to customer care everyday and following up. This is so painful and irritating. I have given all the information needed and attached screenshots. I would like you to resolve my case soon so that i can trust this service again. If i do not receive my amount in couple of days, i will be raising consumer case on you guys and fraud order case with the bank.

Thanks.