[Resolved]  Zoom Car — end trip is prohibited

Address:Pune, Maharashtra

My cycle id-3213012
I booked pedl frm kotak mahindra bank sb road pune. And i locked the cycle at station point but i didn't end my trip. And when i try to end trip it's popups as end trip is prohibited and i'm not using that cycle still money is incurred and also im unable to do end trip.. When i press the end trip button then output message is : end trip is prohibited i'd displaying
Please look after this matter immediately

Location-pune
Thank you
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Jan 11, 2019
Complaint marked as Resolved 
Zoomcar customer support has been notified about the posted complaint.
Verified Support
Dec 05, 2018
Zoomcar Customer Care's response
Hello Suraj,

Greetings!

We apologize for the inconvenience caused. We would request you follow the below steps for us to check on the issue.
- Click on the hamburger menu in the app (three dots on the top left-hand side)
- Select “My Trips”
- Select “PEDL”
- Select the trip where issue needs to be reported
- Follow on-screen instructions

Regards,
Appachu
Zoomcar
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