[Resolved] Zoom Car — endtrip problem with the pedl.in zoomcar bicycle
GaGarur on Dec 27, 2017
I booked a cycle 102440 stationed at my location & used it for around 15 - 20 minutes, but unable to end trip stating parking is full and end trip at some other station, which also shows the same message. I am being charged for 2nd 30 minutes ride as well. Could you please assist in ending the trip. Kindly have look on issue and help resolving on priority.
Cycle number 102440
Name - ashish
Area - pimple saudagar
Complaint marked as Resolved Feb 1, 2018
[Dec 27, 2017] Zoom Car customer support has been notified about the posted complaint.
Verified SupportZoom Car Customer Care's response, Dec 27, 2017
Please accept our sincere apologies for the inconvenience caused. Upon checking we see that the trip has been ended.
The escalated issue is a known bug, our team is working on fixing it so that customers have a hassle-free experience.
Appreciate your understanding in this regards.
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