[Resolved]  Zoom Car — escalation regarding fuel reimbursement

I booked the car from zoomcar app and filled the checklist at 7 am manullay and took the car from defined location after filling the checklist.

As usual i went back to the same location where i need to drop off after filling the checklist and drop my original bills in the car.

I filled the checklist and uploaded petrol bills, but it shows that oustanding amount on my account for trip is 720 and it is bcoz my KM's extended and that is fair enough.

yesterday i called customer care and was informed that the settlement will be done in next 24 hours.

As nothing was done yet, i called again and and was informed that i need to submit the manual bills having stamp of petrol pump.

I never used to used to submit these type of bills previously, i only used to submit normal sales bill and transactional recipet for same and did for this ride as well.

Now i cannot even get the manual bills from petrol pumps bcoz they were on the way of my trip and dont even remember the names of same.

So here the concern is as i have already used the Zommcar 4-5 times and i used to submit normal petrol bills as stated and got the refunds why i wont get text message about change in refund policy.

Second why there was no pop up at filling the pickup checklist that you have to submit these type of manual bills.

Am i supposed to read all the polciy each and everytime i book zoomcar.

This is not accepted at all.Kindly look into it or let me know that i need to discontinue with zoomcar after paying your outstanding amount.

Booking id :- jps62nfj6