[Resolved] Zoom Car — escalation regarding fuel reimbursement | |
Its regarding my booking ref no jps6txvxz. The fuel refund amount is still pending from last 20 days however in app its showing rs 2200 refund amount settled for my completed booking. However i am not yet received the same. Everytime i mail you, its telling that would be settled soon. I am really frustrated regarding the same. How long it will take and which account it would be refunded? Is the credit card account from which i paid earlier or to the linked paytm account?' If you are not the right authority, then please send me the escalate matrix. Was this information helpful? | |
Feb 21, 2018 Complaint marked as Resolved Zoomcar customer support has been notified about the posted complaint. Verified Support Jan 19, 2018 Zoomcar Customer Care's response Hello Arijit, Greetings! We did have a check on the booking and see that the fuel refund has been successfully withdrawn from the IMPS link shared to you. However, if you have any other queries please send an email to [protected]@zoomcar.com. Regards, Zoomcar. | |
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+91 80 6748 1200
#308, 1st to 3rd Floor, 100 Feet Main Road, Indiranagar, 1st Stage, Bangalore North, Karnataka, India - 560038
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As usual i went back to the same location where i need to drop off after filling the checklist and drop my original bills in the car.
I filled the checklist and uploaded petrol bills, but it shows that oustanding amount on my account for trip is 720 and it is bcoz my KM's extended and that is fair enough.
yesterday i called customer care and was informed that the settlement will be done in next 24 hours.
As nothing was done yet, i called again and and was informed that i need to submit the manual bills having stamp of petrol pump.
I never used to used to submit these type of bills previously, i only used to submit normal sales bill and transactional recipet for same and did for this ride as well.
Now i cannot even get the manual bills from petrol pumps bcoz they were on the way of my trip and dont even remember the names of same.
So here the concern is as i have already used the Zommcar 4-5 times and i used to submit normal petrol bills as stated and got the refunds why i wont get text message about change in refund policy.
Second why there was no pop up at filling the pickup checklist that you have to submit these type of manual bills.
Am i supposed to read all the polciy each and everytime i book zoomcar.
This is not accepted at all.Kindly look into it or let me know that i need to discontinue with zoomcar after paying your outstanding amount.
Booking id :- jps62nfj6
Greetings!
We did have a check and see that the charges levied on the booking are valid. In regards, to the fuel refund, the refund is already processed from our end.
Regards,
Rohit