[Resolved]  Zoom Car — fake charges, no response to emails and tickets.

Address:

Banglore, Hyderabad, Telangana, 500072

Hi, i have booked their vehicle on 12th august - 15th august. It's first time booking with them i regret this step now.

Issue 1 :-
First when i'm booking it shows different packages i tried to book for 1080 km's, but the app automatically selects 720 km's package. I called them regarding this 4 times but no one cares and one guy literally asked me 'what is the proof'.

Issue2:-
When i'm on the trip police stopped me and asked for all the papers. I shown them what the zoom car given me but they say that this car doesn't paid the quarterly tax and they made me to pay otherwise they seize the car and i'm with my family in the trip. I paid the quarterly tax fee with the penalty for zoomcar and i uploaded in the app. But they told me they don't believe it and they need the bill. I don't understand the police given me the printout of the detailed bill with proper details. I'm completely shocked by their behaviour.

Issue3:-
Because of the police stopped me and made me pay the tax on road it took 1 hour time. So i was running little late to dropoff the car then i extended the trip for 3 hours in the app. My original dropoff time was 10:30 am but i extened it to 1:30 pm and i have that screenshot too after extending because i took it they are asking proofs, and they charged the late fee. When i ask them they don't even responded me after 10 times of raising tickects in the app.

Issue4:-
When i'm on highway returning to the city i'm on proper speed limit and passing the bus. But a big truck with load is coming opposite to me which means wrong route so i raised the speed to survive me and my family, at that time i may crossed 115 or 120 not more than that and they charged me 2500 rupees of over speeding fee and i called them and explained them the situation but they never listen. I'm not surprised this time about this issue because they are trained to loot money in different ways. And i bet they never give your security deposit back, trust me.

Issue5:-
After dropping off the car i the app first shows the different bill and i sent tons of emails regarding the booking from the app. But they never responded not even to one and after 6 days i finally contacted them through facebook chat still their response is ridiculous. But wonder is they are showing that io need to pay 949 rupees to them after all deducting my security deposit too.

But, after contacting them through facebook page with proper bills and screenshots they stopped replying me and they suddenly increased my bill from 949 rupees to 3, 470. I'm totally frustrating i don't feel that i'm dealing with a proper company, they are cheating, they are blackmailing, they do fake charges, they do scams what not.

It should be punished legally, i'm literally feeling mental torture even after paying all the money which their charges are fake.

#scamcar