[Resolved] Zoom Car — fake damage charges levied on my account -false accusation

Ravi1412

from Bengaluru, Karnataka

Address:

nd Floor, 543, CMH Road, Indiranagar, Bangalore - 560038., 560034

Hi Everyone,

I'm sharing my bad experience with zoom car.

I booked ford figo. It was parked in dark street of BBMP park 4th . Block kormangala. I called for customer care if there driver/assistant was available despite calling no one came for assisatnce then I unlocked the car using app.

There was no damage done by me.After 2 days paying all dues before they have added damage fee of 6000 to my account.

1. Car was parked in dark area
2. No zoom car assistant was available at spot
3. After paying all dues new charges

All i can say this company is cheating people

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May 13, 2019

Complaint marked as Resolved

Zoomcar customer support has been notified about the posted complaint.

Apr 01, 2019

Updated by Ravi1412 Booking id: JPS6B7117

Apr 01, 2019

Updated by Ravi1412 After long email conversation, I requested them to send damage images

They sent wrong images of different car with different color.

This shows their intelligence of investigation.

Dear consumers FYI i booked white figo

Any lawyers legal expert here I want to sue this company

Verified Support

Apr 06, 2019

Zoomcar Customer Care's response Hello Ravi,

Greetings!

We understand your concern here.

We did check and see that our team has been working on escalation raised. You shall receive the update at the earliest. Appreciate your patience in this regard.

Regards,
Ramya. S