[Resolved]  Zoom Car — False allegations and fraudulent charges of car damage

Address:	560078
Website:	www.zoomcar.com/bangalore

Beware! Zoom car india has got new strategy to loot customers. They have started tricking customers with false allegations of car damage and are collecting money. Read on and be careful.
Booking id – “jps6tgs6z”, had booked a hyundai i20 elite on jun 02-2017, jp nagar 3rd phase, bangalore.
When i arrived to get the car, i asked the fleet executive to unlock the car for me. He said as per new rule i should walk near the car, fill the respective checklist and car should get unlocked automatically.
As instructed, i filled the checklist and had provided all the scratches and damages that were already existing in the front bumper, left side door etc.. The car got unlocked and i went away with it. While i returned the car at around 7:30 pm in the evening, i insisted the then fleet executive, to check the car and release my booking. He said, the rules have changed, so i should park the vehicle and leave the keys inside the car. The car will get auto-locked. I did the same as instructed and walked away.
On 4th june, i get a call from zoom car india stating that i have outstanding amount to be paid. To my shock, they have charged me for damages in front bumper and running boards. It seems there were damages in bumper and running boards below the car. I confronted with the executive stating that why the car wasn’t inspected in front of me and was charged at the spot, they replied that this is the new rule. They don’t check immediately, but the do inspection later before next booking. Since then, all the customer care executives had been singing the same song to prove that i am guilty. But, no one is ready to tell me why the damages were marked after a day of my booking and it’s being forced onto me. They are asking me for video proof now, but i fail to understand what's the use of their fancy new checklist that i marked in the app before booking?
While i had already marked about damages in the car bumper while filling the pre-booking checklist, i am being told that the damages were done by me. Next false allegation, running boards were damaged, while in the pre-booking checklist you’ll never find any option to fill such details. Moreover, these zoomcar fleet executives will cunningly park the vehicles in shady areas, such that you’ll miss out most of the damages that could be seen in daylight.
This is the new trick zoom car india is following to extract money from their customers, and if you ignore they will even threat you by sending a civil notice for a criminal offense. Be careful guys, and don’t fall into this trap. Better book an ola or uber for as long as you want, and it will come cheaper than zoom car india charges. Moreover, you’ll save money and harassments that come free after each booking ends.
I have however donated rs. 5000 towards the fraud conducted by zoom car india and taken a pledge of never using their so-called "service" ever. Thanks for ending such a long relationship, and now i realized, why we shouldn't be just too loyal towards a brand. I will wait and watch how long the can run this show!