[Resolved]  Zoom Car — false charges and harassment

Date: 24 oct, 2017
Dear chirayu ghai,
This e-mail is with reference to the booking made by you with zoomcar through company's
Webpage/mobile app with the following details -
S. No booking id
Car
Provided
Start
Time
End time pickup point drop off point

Initial
Rental
Security
Deposit
Outstanding

1 jps6v0gkn dl1n7992
4/10/2016
10:00
4/10/2016
13:24
Model town 2 main market mcd
Parking (Opp mother dairy)

Model town 2 main market mcd
Parking (Opp mother dairy)

791 0 4000

It has come to our attention that the car has been used in excess of the paid rental amount and
In accordance of the agreement duly verified and acknowledged by you, you are liable to make
Payment of ₹4000 to the company. Please note that failure to make payment of the due amount
Will render you liable to civil proceedings and the company would be entitled to recover the due
Amount by attachment of your property (Movable/immovable) or otherwise. Further, willfully
Declining or making delay to pay the above said outstanding amount could also subject you to
Criminal proceedings.
We therefore request you to make payment of the aforementioned outstanding amount of ₹4000
Within 5 days of this mail, failing which we shall be constrained to initiate against you civil and
Criminal legal proceedings as are warranted by law for recovery of the due amount. Please note
That in accordance with the member agreement displayed here, duly verified and acknowledged
By you, the company is entitled to recover all costs incurred in initiation of legal proceedings.
Thanking you
For zoomcar india private limited

Manish kumar
General counsel's office (Legal dept.)

This is the email i received from zoom car

Hi,

Please explain how "the car has been used in excess of the paid rental amount".

Despite repeated denial of any damage been done to the car during the time it was under my usage, i was harassed for pre-existing issues with the car.

Also, i clearly remember mentioning all the scratch marks and dents (Including the one held against me that night) to the staff on duty before taking the car from the pick up point. There were so many of these damages on the car that there was no point taking so many pictures (To be used as proof against false charges).

Hence, i request you to provide me any proof against the fact that i was not responsible for whatever usage is being referred to in excess of the already paid rental amount.
As per my knowledge, there was no damage done to the car.

Regards,
Chirayu