[Resolved] Zoom Car — fraud company

shah.vidz

from Pune, Maharashtra

Website:

www.zoomcars.com

I had hired a car ford figo on the 19th oct 2017 from jaipur airport. This is the first time i used zoom car services and the agent who handed over the car showed me the car condition and asked me to fill the information on the app. The car was not in the best of the conditions and was damaged externally. The agent asked me to fill in the information as minor damages which i did.
Finally while returning the car the agent who came to collect the car says that the car is damaged and i had luckily take a video of the exterior while receiving the car and showed him that it was damaged when i had received it.
The driving conditions was also not good but that i felt once i started my trip. The car was running absolutely fine but just vibrated when stopped, which i thought was how the car is as it was a tourist car and driven by many.
The car had an issue when i had received it and i was guided to put that as a minor damage by the agent who handed over the car.
The car was not in the best of conditions as i mentioned in my earlier mail and also the car battery drained out on the 3rd day and i had to get it repaired for which there was no bill given as it was a small town and i cannot even claim the same from zoom cars.
After all this when i return the car in the same condition as i had received i have been cheated and charged damages which was not caused because of my driving or during my journey but was the condition of the car given to me.
The car book was for 5 days on 520kms which was show as an amount of rs. 7725 plus a deposit of 5000 and then they plan to cheat the the customer and charge damages worth 10000/-.
After multiple complains and emails the customer service representative just calls and say that you will have to pay the damages and as our local support claims that there were damages in the car. All i asked for is to give a proof of the conditions on the car when handed over to me and mentioning that there were no such issues when handed over, which he very conveniently refused and said that you will have to pay for the damages.
Zoom car - frauds to earn money by giving customer damaged car and then claiming damages on the customer on returning.

Booking id: jps6tbkdi
Car details: ford figo rj14td6781
Date: 19th - 21st oct 2017
City of pickup and drop: jaipur

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Nov 27, 2017

Complaint marked as Resolved

Zoomcar customer support has been notified about the posted complaint.

Verified Support

Oct 23, 2017

Zoomcar Customer Care's response Hello Vidhi,

Greetings!

We did review your email. Based on the escalation raised, we did have a thorough check on the damage charges levied on the booking.

We do provide customers time to inspect the vehicle before they start the reservation, to inspect the vehicle and list down any damage or scratch on the vehicle in the start checklist. We also allow customers to take pictures of the vehicle for their reference.

We did review the checklist filled and found that no damage was reported at the time of pickup. We also checked the checklist filled by the previous customers and found that none had mentioned about the damage.

Validating these details, we reverted stating that the damage was caused during your reservation. We are sorry to let you know that we will be unable to reverse the charges levied on the booking.

Hoping for your kind understanding in this regard.

Regards,
Wasim