Zoom Car — fraudulent payment charges

Address:	Bangalore, Karnataka, 560102
Website:	www.zoomcar.in

Respected zoom car customer care,

This letter is regarding booking id : jps628717.

Date of booking 02/02/2018 at 21:00 pm.

The car booking ended 4 hours late and the car, ford figo, was remotely turned off by zoom car at a location near maddur near the highway at 2:00 am. Some 80 km from bangalore, the place of booking and return.
We, the customers completed the journey by bus the next day after spending a cold night in the car next to the highway.

The zoom car company demands that i pay a sum of rs. 39, 543/-.
Inclusive of which are "damage charges"and "inconvenience fees".
The amounts fore mentioned are exorbitant and highly fraudulent.

The zoom car company is harassing innocent customers with exorbitant and absolutely false claims and fee demands.

There was absolutely no damage to the vehicle during the entire course of the trip. I am 21 years old and have 7 years of driving experience.
And the vehicle was returned in the exact condition it was in before.
Even cleaned by us before leaving.
Moreover the vehicle was already in a very bad condition.
We did a walk around before starting the trip and after the trip was ended by zoom car.
The steering was tough and the brakes were vibrating and noisy and unstable.
The fog lamps in front were missing and proved very hazardous in night-time driving conditions.
A vehicle rented to customers in hazardous condition is a serious offense.
For which apparently no one at zoom car cares about.


I have made repeated calls to the customer care helpline and tried to have an intelligent conversation with the person (S) in charge. To discuss the fraudulent charges.

However, i have been repeatedly told that i will soon be reached by a senior person in charge.

But i have so far, never received a call.
I have only received harassing emails and letters which belligerently ask me to pay whatever amount mentioned.

I am willing to pay the initial agreed upon amount of rupees 6000, inclusive of only the booking and the late fees.

The overall sum is an impossible amount that zoom car has been harassing me continuously with emails and letters to pay. Without however actually providing an account number or name to make the payment to.

And moreover i am strongly inclined to further publicize and bring to light these extremely fraudulent corporate practices. This was my first experience with zoom car.
And if i am continued to be harassed by unnecessary emails and legal notices then i will make sure that the public and the legal advisory is exposed to your fraudulent practices.

I have collected enough evidence of such practices by zoom car and will pursue further if not settled immediately with the initial amount along with the late fees amounting to rs.6000.

I am not the first person who was exposed to such corporate fraud by zoom car. There have been many complaints in the past of such practices. And i have reached out to these previous customers and have garnered their support.
And i am not subject to such corporate harassment and fraud.

As mentioned before, i am willing to pay the initial agreed upon amount. And will promptly do so if i am provided with a payment destination.

Zoom car has very bad service and very corrupted infrastructure. Which is not only inconveniencing but also very cold and un-explaining to customers.

Zoom car has been an absolutely harrowing experience.

Please stop consumer harassment.

Kindly accept the initial agreed upon amount inclusive of late fee.
And provide me with details to make payment. Which you surprisingly failed to in the course of all the emails and the legal notices.

Please take note,
Thank you.

Yours sincerely,
Ali jameel