[Resolved] Zoom Car — Fuel expenses not refunded

Vivek SV

from Bengaluru, Karnataka

Address:	Bangalore, Karnataka, 560016
Website:	www.zoomcar.com/bangalore

I've used Zoom car for around 5 times in the past, never experienced this issue until now. I've uploaded the reciept from the bank statement which depicts the petrol pump name and now when i spoke to the representative very annoying response he gave - to go back to the fuel pump and get the receipt. So is this the way you guys treat the customers?

Please initiate the refund amount.

Reg Ph number : [protected]

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Aug 15, 2017

Complaint marked as Resolved

Zoomcar customer support has been notified about the posted complaint.

Verified Support

Jul 10, 2017

Zoomcar Customer Care's response Hello Vivek,

Greetings!

Firstly, please accept our sincere apologies for the inconvenience caused. We understand your concern and we did check the above issue, we regret to inform that we will be unable to process the refund with the transaction bill, as we require fuel receipt.

Regards
Zoomcar