Zoom Car — fuel refill amount refund

Address:	Bangalore, Karnataka, 560041
Website:	Zoomcar.com

Had made a booking on 05/06/2018 at 9.30 pm. Vehicle was hyundai i20. Fuel was insufficient with a single point with a fuel refill indicator switched on. So I had to refill fuel with Rs 500.. After my ride. When I submitted fuel bills to claim refund they say they cannot reimburse. This is what they replied :-
"we would like to inform you that as per Zoomcar norms fuel refund will be processed based on the estimation. However, as per our records, there was sufficient fuel provided at the time of pick-up. Hence, we are sorry to inform you that the fuel estimation is zero.

As per our fuel calculation, the estimated amount is 0/- for the booking id JPS62X64W. However, we calculate the mileage of the vehicle is (inclusive of AC usage and the traffic) is taken into the consideration and moderately calculated start percentage of the fuel and end percentage of the fuel on existing fuel cost/ litre."

The above reply is totally ###. I know how much fuel it showed. I refilled the fuel. And they do not refund it coz of some ### estimations of their own designed to screw the customers. Zoom car cheats customer like this. I have come across many such complaints. And even I am one among them now. I will have to think a lot before choosing zoom car again. Never ever suggest any of my friends too to ho with zoomcar.