[Resolved] Zoom Car — fuel refund not initiated and zoom points not credited

Shivi_93

from Bengaluru, Karnataka

Address:	Bangalore, Karnataka, 560102
Website:	www.zoomcar.com

Sir/ma'am,
I am extremely dissatisfied with refund process of zoom car. I have uploaded the fuel bill on 11th march 2018 while closing the booking. However, there has been no refund. I have raised an email ticket on 11th march and also on 15th march 2018 and latest on 20th march, case id 748067. I have just received automated responses with no further progress on my refund and my 500 zoom points accrediting. The service center number provided cannot be reached without balance in phone, which is extremely impractical as most of the population of the country has free call service activated. I called the customer support number [protected] through another mobile and also [protected] through my mobile, however there is possible permutation you can chose to talk to an executive on the issue. The customer support forum is extremely unreliable and unfriendly.
I have yet to receive even a proper communication on my refund

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Apr 22, 2018

Complaint marked as Resolved

Zoomcar customer support has been notified about the posted complaint.

Verified Support

Mar 22, 2018

Zoomcar Customer Care's response Hello Shivi,

Greetings!

We are sorry for the delay in resolving the issue. We have added the 500 credits that were promised for the booking.

The credits are already been added and it shall reflect under your Zoomcar wallet.

If you have any further queries, please send an email to [protected]@zoomcar.com. We shall revert to the same on priority.

Regards,
Sowmya