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[Resolved]  Zoom Car — hh

Hello, this ia extremely urgent. I am using pedl service in aundh, pune. My cycle number is 3171765 i unclocked the cycle and my trip started since morning 7.0 am. And the cycle wasnt unlocked. I tried ending the trip but im unable to end the trip. Please help this is urgent. It been 1 hrs unable to end the trip. Please end the trip and refund my money back. And the most annoying fact is you dont have an instant helpline number service, in such discrepancies and emergency situations.
I request you to immeadiately end the trip and refund my money back.
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Feb 10, 2019
Complaint marked as Resolved 
Zoomcar customer support has been notified about the posted complaint.
Verified Support
Jan 07, 2019
Zoomcar Customer Care's response Hello Rohan,

Greetings!

Please accept our apologies for the trouble caused. We have stopped the PEDL service as of now.

If any excess amount debited from the Paytm wallet. We request you to drop an email at [protected]@zoomcar.com by sharing the below details for our reference, we shall look into the issue and do the needful.

City:
Email ID:
Mobile number:
Total excess amount debited:

Regards,
Ramya. S
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Comments

I try unlock cycle no. 3189113 on Dec 4, 2018 around 8:15 pm .from pedel station in front of nift college. Cycle didn't unlocked so I couldn't start my ride. And I couldn't end this trip. It was sending request and session timed out. Money got deducted from Paytm as well. Please take this consider. Thank you.

Reply
Zoomcar Customer Care's response, Dec 13, 2018
Verified Support
Hello User,

Greetings!

We apologize for the inconvenience caused. We would request you follow the below steps and raise your concern.
- Click on the hamburger menu in the app (three dots on the top left-hand side)
- Select “My Trips”
- Select “PEDL”
- Select the trip where issue needs to be reported
- Follow on-screen instructions

Regards,
Imran
Zoomcar

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