[Resolved] Zoom Car — I am unable to end trip cycle number 101040

Priyanka Mukherjee Mazumder

from Bhubaneshwar, Odisha

Address:

700135

I am unable to do end trip for my cycle no 101040. I parked and locked the cycle at the pedl station. But It is showing find near by station. But if I search nearby station it is showing my current location. Sometime it is saying inactive station. But there are A lot many cycles parked there. It is continuously deducting money from my paytm account. Please resolve the issue ASAP.

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Jan 31, 2019

Complaint marked as Resolved

Zoomcar customer support has been notified about the posted complaint.

Dec 12, 2018

Updated by Priyanka Mukherjee Mazumder Its more than 16hrs, I did not received any response for my complaint.
Adding some more information.
Cycle no : 101040
Parked at : Gangotri.
Now the PEDL station Gangotri is showing closed. But yesterday i tried ending the trip a "IID Community Market" but could not able to end trip and it suggested to park in nearby station. In nearby PEDL station search shown me the location "Gangotri". There were more that 20 PEDL cycle parked there.
My trip is still on and it is continually charging me.
My kind request to resolve the issue ASAP.

Verified Support

Dec 13, 2018

Zoomcar Customer Care's response Hello User,

Greetings!

We apologize for the inconvenience caused. We would request you follow the below steps and raise your concern.
- Click on the hamburger menu in the app (three dots on the top left-hand side)
- Select “My Trips”
- Select “PEDL”
- Select the trip where issue needs to be reported
- Follow on-screen instructions

Regards,
Imran
Zoomcar

Dec 13, 2018

Updated by Priyanka Mukherjee Mazumder Thanks for your response.
I have already checked your help section.
Looks like you have not read my complaint properly. Please go through it and do the needful.
I booked cycle using browser(NOT using zoomcar app), from Greenwood PEDL station, after using for 10 to 15 minuets I tried to do end trip in "GreenField Ambition" station. But could not do the end trip and it suggested to do end trip in nearby PEDL station. I searched nearby PEDL station in browser and there the PEDL station "Gangotri" (where I had to left the cycle) was not marked as closed. So I went there and saw many PEDL cycles were parked there. And i tried to end the trip it notified to park it in a different PEDL station. It I already tried in 2 different place and i could not do end trip. So i left the cycle locked there. Later when I opened the zoomcar app there I found the PEDL station "Gangotri" is closed.
Its already been 3 days, Its not possible for me to take the cycle and park it in different location.
Need your assistance to resolve the issue.