[Resolved] Zoom Car — I forgot to end trip after parking cycle in pedl station

vrcool310

from Chennai, Tamil Nadu

Address:	Chennai, Tamil Nadu
Website:	pedl.zoomcar.com

Hi team
According to pedl policy the ride should auto end after 10 min if it is parked in pedl station but it didnt end and it continuied for 1 whole day pedl number is 100177 on 6th june (5:06pm)-7th june (11:22am)
I had used it exactly for 1 hr but i was charged 99rs as the trip did'nt end eventhough it was parked in pedl station please kindly look into it and refund my amount back into my paytm wallet as fast as possible.

Location is iit madras sindhu hostel area iit and sports complex iit.

Thankyou

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Jun 20, 2020

Complaint marked as Resolved

Done

Zoomcar customer support has been notified about the posted complaint.

Jun 10, 2018

Updated by vrcool310 If i am going to zoomcar app and trying for the option of refund in mytrip it is asking about the information given is useful or no if i click no for refund it is not loading further in my mobile to claim the refund.

name:-vijay
location:-IITmadras

Verified Support

Jun 11, 2018

Zoomcar Customer Care's response Hello Vijay,

Please accept our apologies for the trouble caused. Please send an email through our contact us page for our team to have a check and do the needful.

Regards,
Rohit
Zoomcar