[Resolved]  Zoom Car — invalid and false damage charges

Address:

Hyderabad, Telangana

Dear Kashish Kohli,

This e-mail is with reference to the booking made by you with Zoomcar India Private Limited (hereinafter referred to as "Zoomcar" or/and "Company") through Company's webpage/mobile app with the following details -

S.No Booking ID Car provided Start time End time Pickup point Drop off point Initial Rental Security Deposit Outstanding
1 JPS6XTKL4 TS07UF5601 22/09/2019 08:00 22/09/2019 16:57 dargha hussain shah wali, Shaikpet, 3036564 dargha hussain shah wali, Shaikpet, 3036564 1908 0 8854

It has come to our attention that the said vehicle has been used for manner other than those agreed and acknowledged by you, at the time of booking, under the terms and conditions of the Member Agreement (hereinafter referred to as "Agreement" (https://www.zoomcar.com/bangalore/policy#member) Therefore, you are liable to make payment of ₹8854 to the company.

Please note that as per the said Agreement, any wilfully declining or/and failure to make payment of the outstanding amount will render you liable to civil and criminal proceedings and the company would be entitled to recover the due

We therefore request you to make payment of the aforementioned outstanding amount of ₹8854 within 5 days of this mail, failing which we shall be constrained to initiate against you civil and criminal legal proceedings as are warranted by law for recovery of the due amount.

Thanking You

For Zoomcar India Private Limited
Sd/-
Anitha Rajasekaran
Signatory Authority

I have been told that the car was used in a manner other than acknowledged by me.
I did not try to launch a SPACE MISSION from car.It was used solely for the purpose of travelling.Let me assure on that first.

I booked a Maruti Swift on 21st Sep 2019 for 22nd Sep, later on 21st i received a call from Zoomcar customer care([protected]) informing me that swift is unavailable but Hyundai i20 is available. To this i agreed, following which i received a mail confirming the same.

Next morning when i reached location to pick-up the car, to my surprise there was no executive there to attend.Everything had to be done via App.

As per the norms of Zoomcar Application i reported the damages on the car.Photographs as evidence were also submitted.The car was damaged from front-right side.The door on the driver side did not open fully.

A call was made by me to the customer care number but the helpline is useless. Even after entering my registered mobile number it kept on repeating the same thing.I tried calling the number mentioned above as i received a call from it previous day.

The person did not pick up.I tried calling every possible number available on the internet to report the issue.One (1) complete hour was wasted in this .

And by the way the trip starts as soon as one unlocks the car.So due to lack of communication service between customer and Zoomcar one hour of my trip was wasted.

I returned the vehicle in the same condition as i received it.No damage to the car took place during the trip.I succesfully uploaded the pictures as proof on their App.

Later that night I receive a mail stating 8000 INR damage fee for the car.
I wrote email to the Zoomcar support stating the damage fee is invalid.I was asked the medium to contact, i chose call.

But till date i have not received any call or point of contact from Zoomcar.Only mails threatening to take legal action if payment not cleared within 5 days.

I have tried contacting Zoomcar through different customer care numbers on the internet.I have written multiple mails but nothing seems to work.So I am here along with thousand other customers with the same problem..
It seems Zoomcar has made it a trend of claiming invalid damage charges from customers.

Even Photographs of the vehicle which were uploaded before the trip has been morphed and is not completely visible on the app under the '"view the pictures" section.At the time before starting the trip multiple photographs were uploaded on the app, only 3 are visible now why ?
The photographs after end trip is visible.This is fishy and it definetly it is
because I know the damage was not caused by me during the trip because it was already there prior to the booking of the vehicle.
Now i am compelled to think that I was handed over the damaged i20 instead of the Maruti swift i booked initially, inorder to claim false damage.And it's not only me but thousands of other people have felt this because at the end of every ride Zoomcar is waiting with false bill to claim inorder to earn money the wrong way.

I have been charged in wrong way.I have claimed that no damage was caused during the trip multiple times.I have provided proofs of dialled calls to customer care number on the morning of 22nd sep 2019 via email to [protected]@zoomcar.com

I want your team to take this complaint seriously and cancel the damage charges post which i will pay the late fee of 1800 and also refund my petrol expenses.

I need your support to get justice.If justice is not served here i am sure it will be in court.
I am requesting you once again please look into the matter.I am attaching a screenshot of the dialed calls to the Zoomcar number on the morning before pick up as evidence.