[Resolved]  Zoom Car — invalid charges for vehicle damages

Address:

Bhopal, Madhya Pradesh

(Booking #: jps6f59rg) i was charged rs.8000 damage charges for scratches and dent on rear bumper and running board (Pics attached).
Since i was not sure of doing these damages, i asked zoomcar customer care to investigate as the habibganj railway station (Bhopal) parking itself looked pretty vulnerable, however, was told that the charges are valid. Since the vehicle originally had multiple damages which i mentioned in pickup checklist, i asked them about the specifics of charges, to which they did not reply for 4 days. When i messaged them on facebook, they sent me photos in which rear bumper damage seemed to be new one, but i was still not sure if running board scratches were new one or already existed.
Looking at the damages, they could have been repaired within rs.[protected]. Hence i asked zoomcar customer care about the reason for such a higher charge (As even a new rear bumper price was much less), on which they referred me to their damage charges policy (https://www.zoomcar.com/damage_charges). based on the policy, rear bumper charge was fine, but the category of damage on running board should not have been charged. They agreed to the fact that charges belonged to the same category (Which was not being charged on their policy), however, denied to reduce the damage charges calling them "valid" with no supporting document.
Their charges are neither based on cost of repair nor their damage policy and they keep calling me to pay for pending damage charges over and above security deposit. I am not even sure about what they mean by their damage insurance now. Please help.