[Resolved]  Zoom Car — invalid damage charges applied

Address:	560068
Website:	www.zoomcar.com

I'm using zoomcar service from almost 3 years and took several rides. This time i had very bad experience, as i booked car

Ford figo with booking id jps6t4vij on 6th october, 2017 4:00. Car which was allocated was zap car and i have to pick car

From some apartment. As per instruction i found car located at same place. As per zoomcar instruction i filled up checklist,

While filling up checklist i have mentioned there is damage in front as well rear bonnet, and driver side glass has damage.

After that i took ride and dropped back at 6th, october 20174 15:35. I'm aware that zoomcar takes sometime to calculate

Outstanding amount as well refund so i was waiting for that. 6th october, 2017 23:07 i received text message as well email

For your booking id jps6t4vij, no charges are outstanding nor any refund due. Next day 7th, october 2017 i got call from

Zoomcar saying that you have outstanding amount of rs. 7000 against damage charges of previous booking. That lady was so rude

When i said i need proof for damage, for moment she got quite and than she said do you have any proof for not making damage

And conversion end up with several warnings from zoomcar (Like legal action are waiting and etc...). Later words i raised

Complaint through their customer care. During last 72 hours they called me several times by saying we need some more time to

Investigate. I was ok with that finally 10th october, 2017 i got call from zoomcar by saying charges are valid and there is

Damage and you need to bare this charges.

Points from my side:
1. If damage was there, why i have received message which says there is no any outstanding. Which is attached.

2. I requested for the images with time stamp for damage. Still nothing has been given from there side.

3. Damage is reported after 24 hours of dropping time.

4. No any investigation proof provided from zoomcar side. The reason given is before you whoever customer used car he agreed

There was no damage. After you who ever customer used says there is damage. This is not valid reason to pay 7000 inr.

5. It was apartment so i think parking should have cctv, which might clear the things.

6. Where i parked car there construction work was going on, kids were playing in parking that also can be reason for damage

(After i dropped).

7. During pick up my checklist has mentioned that there was damage in front as well rear bonnet.

8. Final point is after every process and calculation got over after 18 hour they saw damage. While calculating km and

Filling up checklist time from there side they din't show?