Zoom Car — invalid damage charges

Surabhi Narang

from Mumbai, Maharashtra

Address:

Thane, Maharashtra, 401107

We booked a mahindra marazzo for almost 2 days. While returning the car... There was a delay of 45 minutes and the place where the car was to be dropped was unattended and had no employee to check the details of the car. We left the car around 1 pm at the decided spot and locked it via the app. Some time later we got a message about delay charges. However after almost the entire day... That is late in the night... We got a message saying there were some damages and hence we had to pay around 6000 for the same. Point to be noted here is that damages were existing even when we picked up the car. And when we asked them for proof of damages they took an entire day to revert and then sent us the picture of the rare view mirror which was broken from the time we picked up the car.
They are so smart that they even auto debited the amount from my account with any pre authorisation from my end.
It's a complete scam... Coz the damage was already existing and i can prove the same... As i had clicked pictures of the damage. Also the car was unattended when we dropped it... So i'm guessing that's what they do... Act careless and make their customers bear the burns of their carelessness.

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Zoomcar customer support has been notified about the posted complaint.

Aug 27, 2019

Updated by Surabhi Narang I would like to correct myself by saying that they auto debited my account without any pre approval from my end.

Aug 27, 2019

Updated by Surabhi Narang Further... While speaking to them on call I asked them for proof of damages.. They mentioned after that there was a damage of bumper... However they have not even given me proof of the same. Without proof they have auto debited money from my account. I havent had to face such issue with any car rentals like drivezy or revv... But zoomcar has done this second time in a row where they charged me with invalid damage charges. Earlier they reversed it and promised to never be careless about it again... But yet again I have had to bear the damages for being loyal to a brand. This is just pathetic.

Verified Support

Aug 29, 2019

Zoomcar Customer Care's response Hello Surabhi,

Greetings!

We understand your disappointment here. We did check the booking and see that there is damage made on the front bumper and the driver side mirror. Please share the images taken of the vehicle during the pickup with the screenshot of the properties ( date and time) through the contact us form in the application/website for us to validate.

Regards,
Appachu
Zoomcar

Aug 30, 2019

Updated by Surabhi Narang Please note that the images were updated on the application at the time of drop. And I am being denied the access to those images. Kindly update me with those images.
I was also trying to upload additional images on the application but they aren't accepting the same and not even letting me retrieve the same. I have seen many people facing this same issue... And zoom car is nothing but scamsters. Please refund my money ASAP.

Verified Support

Sep 03, 2019

Zoomcar Customer Care's response Hello Surabhi,

We understand your concern here. We allow the customer to take the photo/video before the vehicle picks up and submit in the checklist as proof. Please share the same if you have captured. The charges have been confirmed after a thorough check, unfortunately, we regret to inform you we will not be able to reverse the charges here.

Regards,
Ramya. S

Sep 06, 2019

Updated by Surabhi Narang Ramya.. . I guess you are learned enough to understand what i mentioned earlier. But never the less.. . Like I said we captured and submitted the image on the app but the app failed to upload all the pics.. . Like it's showing in the picture I attached.. . Later when I tried to retrieve the image the pictures were not available. We both know how genuine your charges are.. . It's just that u won't accept. U guys have already deducted the charges but lost a valuable customer.. . And Ill make sure that I beware others from the kinds of scam u guys play.

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Comments

Surabhi Narang

from Mumbai, Maharashtra

Please note that the images were updated on the application at the time of drop. And I am being denied the access to those images. Kindly update me with those images.