[Resolved] Zoom Car — invalid excess km charges

[Resolved] Zoom Car — invalid excess km charges

M Mohammed Abdullah Farhan

I booked mahindra marazzo car with booking i'd (Jps66s5vy) They added 8059/- invalid charges as there is no excess km drove by me you can check checklist pics uploaded in zoom car it so bad to treat like these to new zoom car users by adding invalid charges and harassing innocent customers by sending emails and messages how come you people can add invalid charges i dropped car late due to car breakdown i called customer care but no recovery team was sent so i handled and solved by locals ur customer people said that late charges will be removed but charges are still there. Plz solve my issue asap. I uploaded start and stop checklist pics u can check. I completed trip for 71kms. Aa +2 photos Was this information helpful? No (0) Yes (0)
Feb 11, 2020 Complaint marked as Resolved Zoomcar customer support has been notified about the posted complaint. Verified Support Jan 10, 2020 Zoomcar Customer Care's response Hello Abdullah, Greetings! We understand your concern here. We have made the necessary changes and reversed the excess km charges which were levied invalid. With regards to a late fee and late charges, we find that the charges levied on the booking are valid. As the vehicle was dropped off post the drop off time and the issue was not reported about the vehicle breakdown during the reservation. Regards, Imran Zoomcar
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