Zoom Car — irresponsible management of zoomcar

Rajat0123

from Bengaluru, Karnataka

Address:

Bangalore, Karnataka, 560066

ID:JPS6BE54W

The car location is shown as Sireesh auto-marathalli for pickup. But when I reached the location to pick up there at 11:00 AM there is no zoomcar office and no zoomcar, it has been shifted to Sakra Hospital-bellandur.

I called up the customer care executive and she gave me the latitude and longitude of the car location which was around 6 kms away from the expected location. I reached the location and nothing was there.

At 1 I got a call from [protected] telling the location to be bellandur for pick up whereas in the app it still shows Sireesh auto-marathalli.
With some arguments about the trouble caused by zoomcar we were ensured that compensation would be provided through zoomcar executive.

while returning we returned it to the same place at 11:10 pm and we faced the same problems, another fleet manager was there and he arrogantly told us that he can't do anything about this (He told that he is not allowed to call the zoomcar customer support) and this is our problem and we have to sort it out. After an hour or so by various arguments with the customer care & fleet manager, they finally accepted the car which led to delay in returning them the car.

But due to this irresponsible management, we had lost two hours in the morning while looking for our car location. and even after coming back we had to spend 2 hours to return the car, where we did not do anything wrong and the everyone(fleet manager, customer care execurtive) told they are not responsible what has happened.

If they are not responsible, then who is?

I want my compensation for the ill-treatment and mind harassing act by the zoomcar officials.

I would definitely not recommend anybody to use zoomcar.

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Zoomcar customer support has been notified about the posted complaint.

Jun 13, 2019

Updated by Rajat0123 ID:JPS6BE54W

I had booked a Swift on 12/06/2019. The location of the car was supposed to be Sireesh auto- marathalli.
when I reached the location at 11:00 am there was no car and no zoom car office/officials to guide me, I called the customer care about the same and they gave me a latitude & longitude(Like I have to go on a Treasure quest) that was around 5-6km away from the desired location of the car. when I reached the location again there was no official again. I had to roam near the location hopelessly.
At 1:00 PM I got a call from a no: [protected] he again told some other location and we reached the location near Sakra World hospital. While picking up the fleet manager told us that it was our problem and not there's we should have found the location very arrogantly.
Anyhow, we picked up the car, as already 2:30 hours were wasted due to this irresponsibility of zoomcar. we talked to the customer care representative and they ensured us that we will be compensated for our troubles.

While returning we reached the same place to drop the car and there was another fleet manager there and he didn't allow us to end our trip there as he told arrogantly that this is not where we picked up the car and we are lying to him and he can't call the person(fleet manager) in the morning shift to reconfirm, as well he can't call to customer care(as if they have some other types of cellphones, which doesn't connect to their representative, WOWW!!).
After troubling us more than hour again they finally took the car and they were not professional at all neither helping.

If they(your fleet manager, customer care executive) are not responsible for
this, then who is?

I want them to compensate for my lost time and all the hassle and trouble they have created to me.

I would strongly recommend everyone not to ever take zoomcar again in life.
#notozoomcar

Verified Support

Jun 22, 2019

Zoomcar Customer Care's response Hello Rajat,

Greetings!

We did review your complaint and it is regretting and is disappointing to receive such feedback from our customers, as we strive to provide a great zooming experience to our customer.

We have already escalated the issue to our ground team to have this checked and take appropriate measures. Rest assured, we will ensure we be more proactive in communicating the details regarding the vehicle.

Regards,
Appachu
Zoomcar

Jun 24, 2019

Updated by Rajat0123 Hello Appachu,

If I don't get a desirable reason or compensation, I will raise a case in the Consumer Court about this.

Best Regards,
Rajat Sharma