[Resolved] Zoom Car — issue with ending zoomcar pedl trip

[Resolved] Zoom Car — issue with ending zoomcar pedl trip

C Chandni Mukherjee from Mumbai, Maharashtra

Today, I took cycle no. 3227199 at 11:39 am but after starting the trip through the app I found that the cycle was damaged. I immediately Ended the trip and gave my experience as "BAD" and have also mentioned about the parts that were damaged. Now, after few minutes when I opened the app for booking another cycle i saw the last trip was still showing as "LIVE TRIP". Again I complained and finally the trip was ended and I was charged RS 6 where I couldn't even ride the cycle for a single second neither could I rent another one. Very much disappointed with the experience and I want a refund. Kindly look into the matter. Was this information helpful? No (0) Yes (0)
Aug 19, 2018 Complaint marked as Resolved Zoomcar customer support has been notified about the posted complaint. Verified Support Jul 17, 2018 Zoomcar Customer Care's response Hello Chandni, Greetings! We are sorry for the trouble caused. Kindly send an email sharing your trip details through our contact us page. We shall have a check and resolve the issue. Here's the link for your reference - https://www.zoomcar.com/bangalore/contactus Regards, Ramya. S
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Comments

Vishal Thulasi

from Kannur, Kerala

I have installed Zoomcar app to use pedl cycle. When I try to click on pedl cycle am getting a error message something went wrong and am not able to use pedl cycle.

Zoomcar Customer Care's response, Jul 21, 2018

Verified Support

Hello Vishal,

Greetings!

We are sorry for the trouble caused. Kindly send an email through our contact us page. We shall have a check and resolve the issue. Here's the link for your reference - https://www.zoomcar.com/bangalore/contactus

Regards,
Ramya. S

Ronakhanj

from Mumbai, Maharashtra

Hello zoomcar my Email id - [protected]@gmail.com

I have been blacklisted from zoomcar and i want to do bookings urgently for my upcoming plans.
Without any reason i am blacklisted please solve my problem as soon as possible.

Zoomcar Customer Care's response, Jul 21, 2018

Verified Support

Hello Ronak,

Greetings!

We are sorry to know about the blacklist of the account.

Upon checking, we see that the driving license is approved under the email ID: yoyosonu96@gmail.com and we request you to proceed with the booking in the same account.

Regards,
Ramya. S