Zoom Car — jps6xye2z

DrSunny Rajput

from Bengaluru, Karnataka

Address:

Naveen terrace, 560047

I booked car on 27th august for 29th august morning 4am to till 1 pm and price was shown is 1455.. which i paid advance and i got hyundai creata car from naveen terrace koramangala. i booked it without fuel and i filled fuel from my money.and exactly at 12 pm i parked car at same place. its one hour earlier then my booking time..and it was clearlt mentioned 180km is free. and i driven 140km total for that as proof i alredy submitted images in your application.even though now again its showing incovenince fees two thousand and fuel refilling 789.for what i need to pay amount?And this thing all of sudden lastly how u guys can add it..?atleast it should be little profesionl. we went zoomcar sony signal place its alredy closed permanntly then we went zoomcar 6th block which was newly opend that too is closed permanntly.your customer care no.not connecting to give us answer.where to talk with you guys? And what the hell charges u shows aftr ending trip?should so before right.and i never heard inconvenice fee two thousand anywhere.car little also is not damaged.

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Zoomcar customer support has been notified about the posted complaint.

Verified Support

Aug 29, 2019

Zoomcar Customer Care's response Hello Sunny,

Greetings!

We are sorry to know that there is a discrepancy in the billing. We request you to kindly wait for 24-48 hours and revert through the contact us option in the application/website for us to revalidate the charges.

Regards,
Appachu
Zoomcar

Aug 30, 2019

Updated by DrSunny Rajput I alredy did that too.. and still its showing same anount.. ig like this u guys going to do with new customer then defintly we wil never use zoomcar again and never will suggest to other friends too.. as before u guys shows something diffrnt and at the end of trip evrything is ok even that showing almost 2798 extra.. i alredy sent email and website option also did..still its same ..

Verified Support

Sep 04, 2019

Zoomcar Customer Care's response Hello Sunny,

We did have a check and see that the charge levied on the booking levied is invalid. Hence, we have reversed the charge. Also, the refueling charge levied is valid as the vehicle was not dropped with the given fuel. We regret we will not be able to waive off the charge.

Regards,
Ramya. S

Sep 05, 2019

Updated by DrSunny Rajput Give me mail id mam.. so i can explain u as i have fotos also.. when i reached car there was 3 points and when i left there was 1 point.. so i can understand i hhave to pay for fuel charges.. but the charges which u said its more then what i should pay.. so let me knw exact amount then i m ready to pay.. as just to increase 2 more points in fuel there wont b 700 above charge.. even same day when i filled diesel of 500.. it was 7 points.. so just to make 3 points how it was before i got car i dnt think so charge will be 700 above .

Verified Support

Sep 06, 2019

Zoomcar Customer Care's response Hello Sunny,

We understand your concern here. You can escalate the issue through the contact us page, our team shall revert to the email.

Regards,
Ramya. S

Sep 06, 2019

Updated by DrSunny Rajput I did that too in your website by click on contact us tab.. and its more then 5 days overed still no call no email received from zoomcar.. and your customer care no. Also not connecting.. please inform them to contact me on [protected]. As there more then your website contact us tab. Here we get replies faster.. there i sent details almost 5 days before and not even single email i received..