[Resolved] Zoom Car — my account is blacklisted by zoomcar | |
My zoomcar account has been blacklisted for no reason. I have tried to reach zoomcar on many occasions but there is no response from zoomcar. There is no direct way to talk to a customer executive. I have written complaints from the app too but yet no response. Due to this i'm unable to make any further bookings. Please see to my problem as try solving it as soon as possible. Thank you.
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Jan 5, 2019 Complaint marked as Resolved Zoomcar customer support has been notified about the posted complaint. Verified Support Nov 28, 2018 Zoomcar Customer Care's response Hello Shubham, Greetings! We regret that your account has been blacklisted. Please share your registered email ID for our reference, we shall check on the reason for blacklisting your account. We shall check and share an update. Regards, Sowmya Verified Support Dec 05, 2018 Zoomcar Customer Care's response Hello Shubham, Thank you for sharing the email ID. We did check our records and see that your license is approved under the email ID [protected]@gmail.com. Also, we see that you have used the same license under both the email ID and misused the referral policy. As the license is approved under the email ID [protected]@gmail.com, kindly use the same for making future bookings. Regards, Appachu Zoomcar | |
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+91 80 6748 1200
#308, 1st to 3rd Floor, 100 Feet Main Road, Indiranagar, 1st Stage, Bangalore North, Karnataka, India - 560038
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Greetings!
We apologize for the inconvenience caused. We would request you follow the below steps for us to check on the issue.
- Click on the hamburger menu in the app (three dots on the top left-hand side)
- Select “My Trips”
- Select “PEDL”
- Select the trip where issue needs to be reported
- Follow on-screen instructions
Regards,
Appachu
Zoomcar